Dheeraj Rangula

Dark Matter Technoligies

May 2022 - Jul 2026 • 4.2 yrs

• Managed end-to-end technical delivery for 13 enterprise and strategic clients simultaneously, achieving 100% on-time project execution with zero escalations across all engagements. • Served as primary liaison between clients, Product, QA, and Client Services — coordinating scope, risk, and milestone management across all 13 accounts without a single delivery miss. • Implemented Agile delivery practices that improved project execution timelines by 20%, increasing sprint predictability and reducing delivery bottlenecks. • Achieved 95% client satisfaction across strategic and enterprise accounts through proactive communication, structured issue resolution, and a zero-escalation delivery track record. • Managed triage and resolution of Sev1 and Sev2 incidents, ensuring timely RCA delivery and resolution within agreed SLA windows across all client accounts. • Led API integrations, SSO setup, and SFTP configurations for enterprise clients, supporting seamless onboarding and go-live readiness within agreed timelines. • Coordinated environment readiness, code deployments, release management, and configuration activities across lower and production environments. • Drove continuous process improvement initiatives to optimize technical delivery workflows and release readiness across the delivery organisation.