Nikita Singh

Zomato

Mar 2025 - Aug 2025 • 0.4 yrs

• Drove customer acquisition through both ATL (Above-the-Line) and BTL (Below-the-Line) marketing activations, ensuring sustained brand visibility and market presence. • Identified business requirements across multiple verticals, initiating and maintaining sustainable relationships with vendors, third-party agencies, and partners to support marketing and operational initiatives. • Managed critical stakeholder communications and relationships, ensuring alignment across internal leadership, home chefs, and agency partners for seamless execution of campaigns and activations. • Coordinated with finance, legal, and procurement teams for timely vendor documentation, onboarding, payment processing, and compliance management. • Successfully executed and evaluated marketing campaigns, activations, and partnerships while adhering to budget constraints and operational timelines.

Indian Political Action Committee (I-PAC)

Aug 2022 - Mar 2025 • 2.6 yrs

• Led large-scale political campaigns, operational projects, events, and statewide outreach initiatives, significantly enhancing voter engagement and campaign visibility. • Managed employee transportation and hospitality services, improving overall satisfaction and achieving substantial cost savings in travel expenses. • Oversaw daily office operations, including resource allocation, infrastructure management, staff security, and event execution, leading to streamlined operations and increased productivity. • Established and nurtured third-party collaborations to fulfill pan-India commercial requirements, expanding business partnerships and driving revenue growth. • Developed and delivered performance reports, providing actionable insights that enhanced data-driven decision-making and minimized project delays. • Directed cross-functional teams to ensure efficient campaign execution within budget constraints, optimizing cost management and campaign impact. • Spearheaded process improvements to enhance operational efficiency and data management, significantly reducing processing time and improving data accuracy. • Ensured strict compliance with regulatory requirements while maintaining high-quality control standards, ensuring operational excellence.

Maa Motion Films

Oct 2020 - Aug 2022 • 1.8 yrs

• Served as the primary liaison between clients and agencies, facilitating seamless communication and effectively resolving client concerns. • Strengthened client relationships through proactive issue resolution, enhancing customer satisfaction and retention. • Optimized business applications, paperwork, and documentation processes to improve operational efficiency. • Managed project timelines, budgets, and resource allocation to ensure smooth execution and delivery. • Collaborated with internal teams to align deliverables with client expectations and project goals. • Led cross-functional coordination efforts to enhance workflow efficiency and reduce project turnaround time. • Addressed client queries, feedback, and concerns with timely and effective solutions. • Prepared reports, proposals, and presentations to monitor project progress and support strategic decision-making.

IGT Solutions

Sep 2019 - Oct 2020 • 1.1 yrs

• Provided end-to-end support for travel-related queries, bookings, cancellations, and refunds. • Managed flight, hotel, and vacation package reservations while ensuring accuracy and compliance. • Assisted customers with billing issues, payment disputes, and refund processing. • Troubleshoot technical issues related to website navigation, payment failures, and account access. • Ensured adherence to company policies, travel regulations, and data privacy standards. • Recommended travel upgrades, bundled deals, and insurance plans to enhance customer experience. • Maintained accurate records of customer interactions and prepared service reports.

Intelenet Global Services Pvt. Ltd (now Teleperformance)

May 2018 - Jul 2019 • 1.2 yrs

• Provided end-to-end support for travel-related queries, bookings, cancellations, and refunds. • Managed flight, hotel, and vacation package reservations while ensuring accuracy and compliance. • Assisted customers with billing issues, payment disputes, and refund processing. • Troubleshoot technical issues related to website navigation, payment failures, and account access. • Ensured adherence to company policies, travel regulations, and data privacy standards. • Recommended travel upgrades, bundled deals, and insurance plans to enhance customer experience. • Maintained accurate records of customer interactions and prepared service reports.

Wipro BPS

Mar 2017 - Mar 2018 • 1 yrs

• Resolved customer queries and technical issues related to fixed-line and broadband services, ensuring prompt and effective solutions. • Identified customer needs and provided personalized recommendations to enhance user experience and satisfaction. • Assisted with troubleshooting network issues, connectivity problems, and service disruptions. • Managed service requests, escalations, and follow-ups to ensure seamless resolution. • Maintained accurate records of customer interactions and provided detailed reports for service improvements.

Maa Motion Films

May 2016 - Mar 2017 • 0.8 yrs

• Managed end-to-end production processes, ensuring timely and efficient execution. • Oversaw budgets, schedules, and resource allocation to optimize workflow. • Coordinated with creative teams, vendors, and crew for seamless project execution. • Supervised pre-production, on-set, and post-production activities. • Ensured compliance with industry regulations, safety standards, and legal requirements. • Handled logistics, including location scouting, equipment, and talent coordination. • Monitored production progress, resolved challenges, and implemented contingency plans. • Managed financial aspects, including payroll and vendor payments.