Liji Salve

Allstate

May 2020 - Present • Current

Supported end-to-end vendor governance for Core, Enterprise, and Strategic suppliers, ensuring continuous monitoring in line with Allstate's sourcing, risk, and compliance frameworks. Supported de-commissioning of SAP SRM & CLM and transitioned to Ariba. Identified and mapped data flows between CLM and other systems overseen timely decommissioning of the system. Supported mapping AllState procurement business processes to Ariba. Supported risk assessment, performance review, and sourcing activities for 100+ active suppliers across multiple categories. Conducted supplier risk assessments by partnering with Contract Owners and Primary Business Owners, covering key risk areas such as financial stability, operational risk, safety, and environmental compliance. Actively led and coordinated Vendor Risk Assessment (VRA) activities, collaborating with internal assessors to ensure timely evaluations, consistent risk scoring, and proper documentation. Worked closely with suppliers to define and implement risk mitigation plansfor identified gaps, helping reduce recurring risk issues and improving overall supplier compliance by ~20%. Established and maintained structured processes to track vendor incidents and remediation actions, improving visibility, accountability, and closure timelines. Managed supplier performance monitoring, reviewing SLA adherence, service quality, and risk indicators, and sharing performance insights with internal stakeholders to support informed sourcing decisions. Supported sourcing activities through Ariba, including vendor onboarding, contract renewals, extensions, and negotiation requests, ensuring alignment with procurement policies and approval workflows. Coordinated with internal business teams and suppliers during commercial discussions and renewals, contributing to smoother negotiations and reduced sourcing cycle time by 15%. Built and maintained strong supplier relationships, acting as a central point of coordination to address performance issues, risk concerns, and operational queries. Contributed to strengthening procurement controls and supplier governance, supporting enterprise initiatives focused on risk reduction, supplier reliability, and long-term value creation.

Infosys BPM

Jul 2015 - May 2020 • 4.8 yrs

Handled end-to-end IT procurement operations using SAP 6.0, Ariba, Concur, and MS Excel, supporting high- volume, SLA-driven environments. Created and processed Purchase Requisitions (PRs) and Purchase Orders (POs) based on client requirements for device deployment, redeployment, decommissioning, user transfers, and cost center changes. Coordinated closely with requisitioners and suppliers to validate requirements, obtain accurate quotations, and ensure timely delivery of materials and services. Managed the complete Purchase Order lifecycle, including material delivery tracking, documentation, and EVIM (Electronic Vendor Invoice Management) processing to ensure smooth invoice posting and payment readiness. Owned Vendor Master Management, including creation of general vendors, bank detail change requests, and vendor amendments, ensuring data accuracy and compliance. Created and maintained contract workspaces in Ariba and Outline Agreements in SAP, supporting structured sourcing and contract governance. Ensured periodic documentation control by reviewing, updating, and maintaining SOPs and checklists, helping improve process consistency and audit readiness. Tracked and monitored all PRs and POs through the OEMS tool, ensuring SLA adherence and timely closure of procurement requests. Managed a high-volume workload of ~100 cases per day, achieving: - ~50% same-day closure - Remaining cases resolved within 24–72 hours - 10-day SLA compliance for complex cases Actively supported process efficiency and stakeholder satisfaction by maintaining clear communication and timely follow-ups across procurement workflows

Aker Solutions

Jul 2012 - Oct 2014 • 2.3 yrs

Supported procurement operations for large-scale engineering and energy projects, managing 80–120 active purchase orders per month through ERP/SAP systems while adhering to the RACI model for role clarity and accountability. Executed end-to-end PO management, including order creation, documentation verification, delivery tracking, and closure, ensuring compliance with project schedules and contractual timelines. Coordinated with Purchasers, Suppliers, Engineering, Warehouse, and Logistics teamsto ensure 95%+ on- time material delivery, minimizing delays across critical project milestones. Liaised with supplier-site inspectors to schedule inspections, follow up on expediting activities, and ensure materials met quality, technical, and safety standards prior to dispatch. Managed Change Order Requests (CORs) arising from design or project scope changes, updating ERP records and ensuring alignment with engineering and project stakeholders. Investigated and resolved material discrepancies (shortages, incorrect items, or damaged goods) by performing root-cause analysis and coordinating corrective actions with suppliers, reducing repeat issues by ~20%. Reviewed Master Data and stock-out reports, identified critical open orders, and proactively expedited materials to prevent project downtime and inventory gaps. Supported Delivery Leads and Project Leads by providing timely order status reports, risk indicators, and mitigation updates for informed decision-making. Tracked supplier production plans and progress reports, coordinated changes with buyers, and updated forecasted delivery dates and expediting notes in SAP, improving delivery visibility and data accuracy. Managed Goods Not Received (GNR) cases, coordinating with site inspectors, logistics partners, and suppliers to close discrepancies within 3–5 working days on average. Improved material tracking and ERP data accuracy, leading to faster issue resolution and fewer project escalations.

Mphasis

Aug 2006 - Jan 2012 • 5.4 yrs

Managed end-to-end transaction processing for insurance claim settlements, including accurate payment processing, quality checks, and maintenance of records for settled cheques and financial transactions. Performed quality analysis and validations on processed transactions to ensure adherence to Zurich Insurance's compliance standards, significantly reducing rework and payment discrepancies. Prepared and delivered daily, weekly, and monthly MIS and client reports, providing visibility into transaction volumes, settlement accuracy, and operational performance. Trained and onboarded new batches and team members across multiple Lines of Business on mainframe systems, ensuring process readiness and smooth transition into live operations. Acted as a primary point of contact for service requests, handling client communications through emails and chat support, and resolving queries within defined SLAs. Developed strong functional knowledge of General Insurance domains, including Property, Motor, Casualty Insurance, and Legal Panel Solicitors, enabling accurate transaction handling and informed query resolution. Collaborated closely with internal quality, operations, and client teams to maintain process efficiency, data accuracy, and customer satisfaction.