Rajib Kundu

Copains Technologies

Aug 2025 - Jan 2026 • 0.4 yrs

Reporting to - CEO and Founder • Led ServiceNow practice operations covering enterprise transformation, managed services, governance, and operational modernization initiatives. • Advised enterprise customers on IT infrastructure transformation, ESM, cloud governance, automation, and digital operations strategy. • Established governance frameworks, customer demo environments, and integrated enterprise solutions leveraging ServiceNow, Microsoft 365, Azure, and automation platforms. • Successfully managed strategic project transitions, customer renewal initiatives, partner onboarding, and L&D programs supporting scalable delivery operations.

Microland

Feb 2024 - Jul 2025 • 1.4 yrs

Reporting to – Global Chief Delivery Officer • Led enterprise infrastructure strategy across cloud, data centers, networks, collaboration services, end-user computing, and enterprise applications. • Directed cloud transformation and workload optimization initiatives improving scalability, governance, operational agility, and cost efficiency. • Owned Microsoft 365 ecosystem including Exchange Online, Teams, SharePoint, and Azure AD ensuring high availability and user experience excellence. • Chaired IT Governance & Risk initiatives covering cybersecurity, DR/BCP readiness, operational resilience, and audit compliance. • Managed $3M+ technology budgets and led vendor consolidation initiatives reducing vendor ecosystem from 46 to 25 partners. • Renegotiated enterprise contracts resulting in 18% reduction in overall contract value while improving service accountability and governance.

Mphasis

Jul 2014 - Jan 2024 • 9.5 yrs

Reporting to – CIO • Led global 24x7 enterprise IT operations supporting 35,000+ users across infrastructure, cloud, networks, enterprise applications and end to end ITSM life cycle. • Directed mission-critical infrastructure and command center operations ensuring operational resilience, business continuity, and 99.9% SLA compliance. • Reduced MTTR by 45% through AI-driven observability, proactive monitoring, automation, and incident governance initiatives. • Spearheaded enterprise-wide ServiceNow deployment (ITSM, CMDB, ITOM, CMP, ITAM) and ESM transformation consolidating workflows across IT, HR, Finance, Legal, and Admin dept. • Established enterprise employee service platform with 100+ digital service catalogues improving operational visibility and workflow automation. • Enabled cloud governance, provisioning automation, and utilization optimization initiatives across AWS and Azure environments. • Established governance frameworks supporting ISO27001, FAR, ITGC, SOC2, audit readiness, and cloud governance initiatives. • Directed strategic engagement with OEMs, cloud providers, ISPs, and technology partners ensuring SLA governance and operational continuity.