Karthikeyan Siddhun

Gactel Turnkey Projects Ltd,

Aug 2019 - Present • Current

Understanding & managing AI/ML platform or data platform programs development & deployment as per User Business requirements (UBR) Understanding of DevOps Architecture and 7 phases Framework, AI product lifecycles (RAG, LLM Models applications, pipelines). Experience working in large-scale consumer or platform organizations. Providing Technical consultation and delivering deployment of complex IT software like SAP, ServiceNow, Remedy, with Database management solutions for clients with partnering with relevant SMEs in Hybrid-Cloud environments. Involved in creating project plans phase-wise and doing periodic analyses leading to successful completion of projects from E2E (End to End) projects management including EoP (End of Products/Services – Life cycle) with AMC Agreement, SLA Agreements with SME and OLAs with Operations team including Automation to improve productivity and efficiency. Receiving proposals from Vendors and validating it with In-house team lead capabilities, finding the process gaps, fulfilling with governance advices inline to ITIL – Framework compliance in Incident/Change/Configuration/Service Transition management. Presenting executive-level recommendations with Industry standard practices to be followed, implemented in client’s organizations, forming strategy that led to improved CSAT (customer satisfaction), removing conflicts between cross functional teams within organization. Facilitated Business Process Improvement initiatives that resulted in a 40% reduction in project timelines.

Reliance Rjio Info Comm Ltd.,

May 2015 - Jun 2019 • 4.1 yrs

Projects Software Deployment : Implementation of BSS/OSS deployments for Billing and Online Charging System (OCS) involving software applications like Online Mediation, Passive Mediation with ORACLE RAC 12G. Database Instances, across Mumbai and PAN India AG3 locations of RJio Data Centers. BSS (Business Support System) includes SAPCC, SAP CRM are deployed and made them functional after due testing before handing over to production or operationalization. Projects executed under the framework of SDLC, PMP, Agile frameworks. Performing project planning with making required materials availability at local and remote AG3 locations, as per Solution Design HLD and LLD documents. Managing multiple stakeholders and fulfilling the business requirements on time to business units, resolving conflicts and provide resolution for projects completion. Presenting Plan of Actions (WBS) to Management before project execution with timelines, expected date of delivery from project Stakeholders. Expertise in Project Plan, execute, monitor, control, and close all aspects of the project lifecycle. I have ensured stakeholder change, communication plans and engagements are developed and executed in timely manner. Projects Infrastructure : Executing projects for Primary and DR setup, with clustering manageability on Billing and Payment system, JioMoney which is under SMC (Super Mission Critical) category of Business Unit and other mobile Apps like Jio Play, JioMedia, JioDrive, JioChat, JioJoin. Handled a team of project members assigning the tasks, procedures, workflow and tools for all deliverables, delegating & supporting them for client projects till completion. Receiving sign-off on project execution phase RACI matrix from involved stakeholders on the project before execution. Verifying the material and resource availability for execution and providing periodic updates with risks, challenges foreseen and mitigation procedures Delivering implementation projects to application software deployment with storage and clustering, providing E2E support from IDC Operations; managing multiple projects using PMP methodology company’s requirements Analyzing pre-requisites before project planning and execution with respect to Scope of the projects, with risk mitigation, value delivery, cost and quality, Cluster nodes specifications, for project completion. Apply the right terminology, metrics, and calculations relevant to business-specific measures and KPIs, such as return on investment (ROI), for each and every projects End to End. Conducting UAT (User Acceptance Test) for the developed software modules (prototypes) before production deployment Supporting implementation process with SDLC framework, Agile framework for the web enabled software services with risk mitigation, value delivery, cost, and quality. Handling Projects in the nature with proactively analyze risks, escalate quickly to management and avoid project time delays. Followed IT control /Assurance mythologies under ITIL framework, standards and processes including architecture,information sharing and transition to support. Well Experienced in fresh implementation, data migration, Infra upgradation and asset management applications, information security application deployments projects completion.

Tata Communications Ltd.

Jan 2008 - Jan 2013 • 5 yrs

Managing Service Excellence team  Team is responsible for Managing Multiple Projects to support and completing feature development activities involved in “New Service Realization” and “Existing Service Enhancements” under Managed Services (MSP – Managed Service Provider division) in India & International Datacentres. o Following Projects are handled End to End in New Service Realization :-  Hosting and Storage Service (MHS),using NetApp Storage  Server Clustering, using Veritas Cluster Service  Backup Service , using Veritas NetBackup software  Load balancer, using f5 device  Virtualization, VMware vSphere 4.0  DBA Database Administration, Oracle 10i,MSSQL2005/2008,MySQLEnterprise Edition  Firewall, using FortiGate Device  Security Services(MSS) like Managed Firewall, Managed VProxy Projects for Product Development : TCL Product Management portfolio for Clients requirement introducing “Usage Based Billing” in “Managed Backup Service” in MHS and “Two Factor Authentication Service” in MSS Defined NPI, EOF, Quote to Cash Process for the various cross functions and interlocks between stakeholders as per ITIL Service management and eTOM model Projects handled from creation of Client’s UBR (User Business Requirements), Scope Definition, Creation for OSS/BSS (Operations System Support/Business Support System) Geneva billing requirements, E2E (End to End) for development & implementation of BMC , Remedy for Operations support, OTS for CRM B2C interface Created forms, checklists, provisioning templates, RACI Charts, Escalation matrix which are necessary for service provisioning, service transition, for other project managers, mainly used for service handover to operations Ensured the Service readiness from Customer Order Form (COF) to all Systems (SFDC, Vizznet, OSS/BSS, Liferay, M6, Geneva Billing system) readiness involved in Customer Order Processing, Execution, Operations, Assurance and Billing Drove service planning exercises pro-actively and timely manner aligning to corporate business needs Projects Prerequisite Analysis : Conducted POC (Proof of concepts) before infrastructure deployment, and Dry-run tests, UAT’s with various scenarios during the new service design and roll-out in our organization Documented the Process and Technical Service Description (TSD) on the new products development and providing training to Sales Support and Solution Architect teams, explaining the pre-requisites and limitations of implemented service on Datacentre Infrastructure Highlights: Projects Data Migration : Steered efforts in managing data migration project successfully from Legacy (Vizznet) application to SFDC, OSS/BSS, Geneva billing system with clear understandings of existing client base and accounting procedures with OSS/BSS Architecture and database. Projects New Products Launch : Launched all the Product/Services in Global Managed Services Provider Division under “eTOM - Business Process Framework” and “ITIL V3 framework”, including doing Gap analysis and Management of existing workflow, deliverables of all stakeholders engaged in the projects. Project on IAAS (Infrastructure As A Service) : Cloud Architecture Implementation using Xen Hypervisor, VMOps cloud stack and Configuration Project at Hyderabad, Chennai IDC and documented the configuration parameters on Dell Blade Servers, Switch and Equalogic Storages connectivity with FortiGate Firewall for Client of TCL

Eclerx Services Pvt. Ltd.,

Jan 2007 - Jan 2008 • 1 yrs

Led a team and responsible for “Problem Management” inter-functional activities in IT division and evaluated tools, systems in 24x7 , IT Operations team. Worked and Supported for BSFI clients, to manage the secure and unsecure enviornments. Projects on Evaluation/UAT for Banking clients: Evaluated Forigate Firewall with Multi WAN – Failover and Round robin, NAT features with Watchguard Firewall products for corporate benefits Project Software Deployment : Deployed and configured Microsoft operations Manager 2005, Systems Management Server 2003 for 3 locations. Upgraded Windows update services Server (WSUS) from version 2.5 to 3 Project Implementation : Handled on Setting up Managed Exchange 2003 Server, with Veritas backup and defragmentation scheduled maintenance, automation processes all over main and branch offices. Projects Infra Upgradation : Infra has to be Improved Domain wide GPO (Global Group Policy) restrictions Projects On Network Security for Banking Clients : Performed Vulnerability Assessment and Patching periodically on Windows Servers using Linux based Nessus ver3.06 server and client tool.

CGG India Ltd.,

Nov 2004 - Jan 2007 • 2.2 yrs

Setup Data Centre & managed with team of engineering 24x7 for Seismic Data Processing at Powai, Mumbai. Trained for setting up DC, LSI LOGIC SAN Storage, Extreme Network configuration, installation with Geocluster software deployment in production environment, supported by IBM Tape Robotic library, at United Kingdom for three months, by CGG, UK at Redhill. Microsoft Exchange Server as email server for the organization, with Cisco Pix 525 Firewall.

Shapoorji Pallonji and Co. Ltd.

Feb 2003 - Nov 2004 • 1.8 yrs

Managed IT Operations with Citix Meta frame server with Oracle 8i DB, Linux Qmail Email Server, Squid Proxy and IP Tables - Firewall Bridge server. Setup and configured Citix Meta Frame with Implementation of Custom made ERP - Modules developed by Third party Software Vendors, in Production environment systematically after testing in developmental stage, to meet Civil Construction Business requirements.

HouseOfCode India Pvt. Ltd.

Jan 2000 - Jan 2003 • 3 yrs

IT Infrastructure Servers, Network, Setup and configuration for 150 Software Programmers to work efficiently for several overseas projects. Created DMZ for Setup Prototype - UAT environment for International clients to showcase the ongoing projects by software development teams. Managed IT Infra, connected Suntrack Software Systems pvt ltd, sister organization with multicore-Optical Fiber cable from Core backbone switch to extend the same network for accessing the Infrastructure from other building. Setup and configured NNTP Server, IIS server, Apache Server, Weblogic server, with MSSQL , ORACLE 8i DB. Database Backup, Restore with SONY Backup DAT Drive. Setup and Configured SMTP Server, Squirrel mail servers on RedHat Linux Servers. Configured IPChains and Squid Proxy server for Internet access, with content filtering, rules based policies for the organization.

Indian Express Bom Ltd.

Nov 1998 - Jan 2000 • 1.2 yrs

IT 24x7 Operations to support multiple departmental servers, including Novel Netware 4.x, Windows NT servers, and Workstations with Windows 95, Windows 3.11. Installation and configuration of production softwares like Quarkxpress, ATM fonts, Adobe photoshop, MS Office as per the business requirements. Installation and configuration of Pheriphers like Higher end scanners, Laser Printers, Inkjet printers. Supported Day to Day IT support activities on regular maintenance of Main and Departmental servers, Leased Line WAN connectivity with multiple location offices.

Apex Computers Pvt Ltd

Jun 1997 - Jul 1998 • 1.1 yrs

Installation and Configuration of Ultra SCSI HDDs in RAID Controllers of OEM servers like Compaq, Digital and Other Servers in MNCs, Corporate IT heterogenous OS environments with required downtime and approvals from IT-Infra Head of respective organizations. Installation and Configuration of Tanberg Tape Drives, SONY DAT Drives to facilitate Backup and restore using Netbackup on Main File Servers, Database Servers in various corporate clients of this organization. Apex Computers pvt ltd was the distributors of OEM IBM, Seagate, WD SCSI , ULTRA SCSI HDDs and OEM TANDBURG tape drivers, SONY DAT drives, SCSI CD Drives in Mumbai.

Transline Infotech Pvt Ltd

Jun 1996 - Jun 1997 • 1 yrs

Assembled Computers, Custom Servers as per the business requirements of Corporate clients. Crimping of RJ45 cables and Connecting co-axial cables, network configuration on Network Adapter Cards on workstations and servers. Connecting D-Link HUBS and Switches as Transline Infotech was Retailers of Dlink products. Installed OS - Novel Netware 3.x, 4.x and SCO Unix on Servers, with Windows 95, Windows 3.11 on workstations, along with MS Office , Adobe photoshop applications. Installed and configured Modems with SHELL and TCP/IP accounts for internet access for SOHO main servers , providing access to workstations. Installation and Setup of computer peripherals like Scanners, Laser and Inkjet printers, IDE External CD ROM Drives, Zip drives for Data backup. Performed regular maintenance service works under AMC with corporates with the company.