Balaji Venkatesh

Zaxis Aggregators PVT LTD

Jan 2025 - Apr 2026 • 1.2 yrs

 Handled end-to-end delivery of projects valued at 11+ Crores.  Lead end-to-end operations strategy across supply chain, projects, and customer operations  Manage cross-functional teams ensuring seamless execution across business units  Drive process optimization initiatives to enhance efficiency and reduce turnaround time  Oversee budgeting, cost control, and KPI-driven performance management  Collaborate with leadership to scale operations and drive business growth

Enetric Technology Solution LLC

Jul 2018 - Aug 2024 • 6.1 yrs

 Managed projects worth AED 17+ Million across multiple client portfolios  Directed end-to-end operations across UAE including projects, procurement, finance, and administration  Owned P&L, budgeting, and cash flow management ensuring business profitability  Developed procurement strategies, achieving significant cost savings through vendor optimization  Delivered complex ELV & building automation projects with high client satisfaction  Strengthened client relationships, driving repeat business and revenue growth  Implemented process improvements and operational controls enhancing productivity

Syscoms College

May 2016 - May 2018 • 2 yrs

 Led operations and expansion strategies across multiple locations  Increased student enrollment and revenue through market expansion initiatives  Managed budgeting, vendor negotiations, and team performance Key Impact:  Increased revenue by 18–25% through business development, client acquisition, and process improvements  Expanded operations to 2+ locations, strengthening market presence and service coverage

Mazenet Solutions

Nov 2014 - Apr 2016 • 1.4 yrs

Responsible for managing Business Development, Branding, Marketing, Training In-charge, Customer Service, Recruitment, Operation & Management, Administration in the region, responsible for developing and managing the yearly budget for the region, ensuring effective allocation of resources and cost control. ❖ Formulated and executed strategic plans to drive business growth and optimize operational efficiency in the region. ❖ Conducted market analysis to identify opportunities for growth and new product development, ensuring that the region stayed competitive and met customer demands. ❖ Played a key role in recruiting and training employees, ensuring that the region had a skilled and motivated workforce. ❖ Assigned tasks to team members and closely monitored their day-to-day performance, providing guidance and support as necessary to ensure targets were met. ❖ Ensured that all branches within the region followed company policies and delivery standards, maintaining consistency and upholding the company's reputation for excellence. ❖ Emphasized and enforced the company's standards of excellence and service, ensuring that the region consistently delivered high-quality performance and customer service. ❖ Collaborated with the marketing team to plan and execute large-scale events, maximizing their impact and promoting the brand effectively. ❖ Focused on maximizing company profits by implementing effective strategies and closely monitoring financial performance at the branch level.

NIIT

Jul 2011 - May 2014 • 2.8 yrs

Managed the yearly budget by analyzing financial data, forecasting expenses, and implementing cost saving measures. ❖ Developed marketing strategies and oversaw their implementation to increase brand awareness and drive sales. ❖ Collaborated with the marketing team, analyzing market trends, and monitoring campaign performance. ❖ Played a key role in formulating and implementing strategic business plans. ❖ Conducted market research, identifying growth opportunities, and aligning business objectives with organizational goals. ❖ Successfully organized various events, including product launches, conferences, and promotional activities. ❖ Focused on building and maintaining a strong brand image through effective branding initiatives. ❖ Conducted comprehensive market analysis to identify customer needs, competitive landscape, and emerging trends. Based on these insights, introduced new programs and services to enhance customer satisfaction and stay ahead of the competition. ❖ Conducted regular review meetings with the team to assess performance, identify areas for improvement, and implement new strategic plans to optimize operational efficiency and achieve business targets. ❖ Actively participated in recruitment processes by defining job requirements, screening candidates, and conducting interviews. ❖ Additionally, developed and implemented training programs to enhance the skills and knowledge of the team. ❖ Closely monitored the team's daily performance and delivery metrics, analyzing data to identify bottlenecks and implement corrective measures for improved productivity and quality. ❖ Supervised the allocation of batches and ensured effective coordination between trainers and trainees. This involved providing guidance, resolving issues, and maintaining a positive learning environment.

Casecade Billing Services PVT LTD

Apr 2009 - Feb 2011 • 1.8 yrs

Led efforts in Client Management, Revenue Generation, Customer Service, Team Management, Operations, Quality Control, Administration ❖ Responsible for the podiatry AR Process, adhered to metrics as per client requirement and drove it across the floor. ❖ Collated Daily productivity reports and meeting the daily call targets as per program SLA. ❖ Responsible for the Reporting, Attendance Tracking and Incentive preparation for the AR program. ❖ Implemented short/long-term plans for achievement of process objectives. ❖ Ensured accomplishments of the set quality standards; creating training material for the assigned projects. ❖ Mentored performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Spectra Legal Services

Mar 2008 - Mar 2009 • 1 yrs

Leveraged Client Management, Customer Service, Team Management, Operations, Quality Control, and administration. ❖ Conducted meetings with TL, Quality team and Executives on Daily and weekly basis to discuss about the file accuracy and discuss about the current week performance. ❖ Ensured complete Client satisfaction identified the areas of dissatisfaction, and internal operations providing value added services. ❖ Managed operations of customer service setup and ensuring seamless functions, billing part and monitored company revenue. ❖ Provided the training as per our client’s aspects, developed team ize as per the project requirement without affecting the management cost.

Sutherland Global Services Pvt. Ltd

Jun 2004 - Jul 2007 • 3.1 yrs

Responsible for managing a team with focus on Technical Analyst, Customer Service, Forecast Management, Quality Control, Recruitment In- charge. ❖ In-charge of a HP AIO Process site which comprises of 4 teams (130 Techs), monitored calls and giving feedback to the agents• ❖ Ensured that that the agents performed efficiently well under the control and issues of the agents were resolved amicably well. ❖ Delegated work to the team, agents, outbound agents and ASG and assigned targets to achieve bottom-line goals with scrutiny on whether the previous set goals were achieved or not. ❖ Monitored the performance of the team and mailing the performance tracker to PM, TM, GL on daily basis. ❖ Organized Technical, Communication training and process training to hone the team skills in the achievement of bottom-line corporate goals, performed RC analysis when the metrics are down.