Arijit Dey

Tech Mahindra

Apr 2022 - Feb 2026 • 3.8 yrs

Governed a $10M+ multi-account delivery portfolio spanning 20+ enterprise customers, ensuring alignment between engineering execution and business outcomes. Owned end-to-end program lifecycle including SOW creation, capacity planning, resource management, delivery governance, and CXO-level stakeholder management. Managed 22 accounts as the single point of contact from project initiation through steady- state delivery. Led multi-technology integration programs involving Pega, Mulesoft, Webmethods, APIGEE, Dell Boomi, Java Spring Boot, and cloud platforms.Drove multi-quarter roadmap planning across 40+ concurrent projects, balancing delivery priorities and inter-team dependencies. Managed delivery of enterprise platforms spanning 80–100+ services, with 3 Project Managers as direct reports and 120+ engineers across portfolios. Established delivery governance frameworks for dependency tracking, risk management, SLOs, production readiness, and execution transparency. Governed cloud transformation and microservices adoption programs across distributed teams. Led resource optimization initiatives, enabling internal upskilling and role rotations to improve utilization and reduce delivery cost. Scaled account revenue from $8M to $10M through technology-led expansion and delivery maturity. Reduced resource costs by ~30% through optimized utilization, role rotation, and targeted upskilling of existing teams. Accelerated migration timelines by 30% through structured dependency management and execution governance. Governed monolith-to-microservices migration on AWS, enabling modular and scalable platform delivery. Delivered an Azure-based integration hub PoC for a leading Asian bank within 6 months. Led Pega platform upgrade (5.x/7.x to 8.3.2) with zero disruption to dependent systems. Revived a $1M+ at-risk program within 60 days, restoring delivery momentum and stakeholder confidence. Oversaw migration of 72 enterprise applications across cloud versions with minimal downtime. Improved platform reliability and uptime, reducing incidents by 20% through SRE-driven governance. Increased system throughput by 40% via API modernization program governance. Governed pre-cloud migration readiness assessments across 20+ enterprise accounts by evaluating monolithic architectures, service dependencies, integration complexity, and migration risk across BFSI and Manufacturing portfolios. Led cloud migration and modernization programs across AWS and Azure, including monolith-to-microservices transformations and large-scale application migrations. Oversaw post-migration optimization by driving API modernization, SLO governance, and reliability improvements. Established cloud-native deployment and production readiness standards, ensuring zero- disruption Pega upgrades and scalable microservices delivery.

UnitedHealth Group

Apr 2019 - Apr 2022 • 3 yrs

Led a 7-member engineering team (1 Lead, 6 Developers) delivering enterprise healthcare systems under zero-tolerance defect and compliance standards. Governed agile delivery, release planning, quality engineering, and defect management across multiple programs. Aligned engineering execution with regulatory, security, and business priorities through structured planning and governance frameworks. Managed system upgrades and platform modernization initiatives, balancing delivery velocity with regulatory constraints. Acted as Technical Project Manager + Scrum lead, coordinating sprint planning, dependency management, and delivery tracking. Conducted a 90-day deep-dive system analysis to identify performance bottlenecks; uncovered inecient API calls and optimized SKUs, improving client throughput by 18–20%. Introduced defect categorization and root-cause governance, reducing defect injection rate by 30–40% over a 6-month stabilization period. Achieved and sustained 99.8% platform uptime by redesigning deployment workflows and addressing prolonged deployment windows. Implemented A/B and canary deployment strategies, enabling parallel deployments and eliminating planned outage overruns. Improved overall platform reliability and delivery confidence across regulated client environments. Delivered ~$50K incremental revenue impact through throughput improvement, stability gains, and operational eciency enhancements. Led pre-cloud migration readiness assessments by conducting deep-dive analysis of legacy system performance, API dependencies, deployment risks, and failure patterns in regulated healthcare platforms. Identified application-level bottlenecks and API ineciencies during readiness analysis, enabling smoother transition to cloud-native execution models. Drove post-migration optimization initiatives by improving throughput (18–20%), stabilizing deployment workflows, and reducing defect injection rates by 30–40% through structured root-cause governance.

VirtusaPolaris

Oct 2018 - Mar 2019 • 0.4 yrs

Governed end-to-end release management for financial services applications, ensuring disciplined execution under SOX-aligned controls and zero-tolerance defect standards. • Led production risk management frameworks, introducing structured validation checkpoints to reduce deployment risk and ensure predictable release outcomes. • Established and optimized performance and monitoring dashboards, enabling proactive anomaly detection and data-driven release decisions. • Strengthened production visibility during releases, improving incident response time and reducing uncertainty in high-pressure delivery windows. • Collaborated with cross-functional teams to align engineering execution, testing rigor, and release governance across multiple programs. Key Achievements • • • • • Delivered zero-defect releases for financial services platforms through strong release governance and structured testing practices. Improved performance monitoring eciency by 35%, enabling faster anomaly detection and quicker release decision-making. Reduced release risk by implementing structured production control frameworks and validation checkpoints across release cycles. Enhanced system behavior visibility during releases, significantly improving issue identification and response times. Ensured consistent release quality despite aggressive timelines and high-pressure delivery environments common to financial services programs.

IBM India Pvt. Ltd (Information Services Division)

Jun 2010 - Apr 2018 • 7.8 yrs

Designed and delivered enterprise compliance platforms on Pega, supporting high-volume financial transaction flows under strict SLA and regulatory requirements. Engineered queue-based processing architectures with robust failure handling to ensure stability and throughput at scale. Implemented system resilience mechanisms including idempotency and back-pressure controls to manage peak loads and prevent cascading failures. • Led multi-region production rollouts, coordinating release readiness, validation checks, and cutover activities across global teams. • Standardized operational runbooks, deployment readiness checklists, and release controls, improving predictability and reducing production risk. • Ensured audit readiness and delivery traceability, maintaining clear documentation and execution lineage across global compliance programs. • Proactively identified operational and performance risks, enabling consistent platform behavior across regions and environments. Key Achievements • • • • • Built and supported compliance platforms processing 1M+ transactions per month, maintaining stability under sustained high load. Improved system resilience and reliability through structured queue architecture and failure- handling strategies. Successfully executed multi-region production deployments under strict SLA conditions with disciplined release governance. Improved deployment predictability by standardizing runbooks and production readiness frameworks across programs. Enabled consistent cross-region platform performance through early risk identification and proactive operational controls.

Satyam Computer

Sep 2004 - Jun 2010 • 5.8 yrs

Designed and delivered enterprise applications with strong architectural foundations, supporting complex business workflows in BFSI and manufacturing environments. • Defined and enforced quality assurance frameworks, ensuring consistent delivery standards across programs. • Established validation checkpoints and release discipline, improving delivery predictability and reducing downstream defects. • Strengthened QA governance and defect visibility, enabling better control over quality outcomes across releases. • Supported large-scale program execution, balancing architectural integrity with delivery timelines and performance expectations. • Collaborated with delivery and QA teams to align process adherence, quality benchmarks, and release readiness. Key Achievements • • • • • Delivered multiple enterprise-scale applications across BFSI and manufacturing sectors with stable and well-structured system architectures. Improved QA governance eectiveness by 15% through structured quality frameworks and standardized processes. Increased defect visibility and control, enabling earlier detection and resolution during the delivery lifecycle. Enhanced delivery consistency through clearly defined validation checkpoints and disciplined release practices. Enabled smoother and more predictable releases by improving process alignment and enforcing quality benchmarks.