VMWare + Linux L2

Role Overview: As a Managed Services Cross Technology Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational. Your primary objective will be to proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients. You will focus on second-line support for incidents and requests with a medium level of complexity across two or more technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Key Responsibilities: - Proactively monitor the work queues. - Perform operational tasks to resolve all incidents/requests within the agreed SLA. - Update tickets with resolution tasks performed. - Identify, investigate, and analyze issues and errors, and log all incidents in a timely manner. - Provide second-level support to all incidents and requests, identifying the root cause of incidents and problems. - Communicate with other teams and clients for extending support. - Execute changes with clear identification of risks and mitigation plans. - Follow the shift handover process and escalate tickets when necessary. - Work with automation teams for optimizing efforts and automating routine tasks. - Identify problems and errors before they impact a clients service. - Lead initial client escalations for operational issues. - Contribute to the change management process by logging all change requests with complete details. - Audit and analyze incident and request tickets for quality and recommend improvements. - Produce trend analysis reports for identifying tasks for automation. - Contribute to project work and disaster recovery functions when required. Qualification Required: - Bachelor's degree or equivalent qualification in IT/Computing. - Relevant certifications such as CCNP, CCNA, Microsoft Certified: Azure Administrator Associate, AWS Certified: Solutions Architect Associate, etc. - Moderate level years of relevant managed services experience. - Moderate level knowledge in ticketing tools preferably Service Now. - Moderate level working knowledge of ITIL processes. - Moderate level experience working with vendors and/or 3rd parties. About NTT DATA: NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion each year in R&D. As a Global Top Employer, NTT DATA fosters diversity and provides an environment free of unfair discrimination and harassment. Join NTT DATA, an Equal Opportunity Employer, and accelerate your career in a growing global team. Apply today to make an impact with NTT DATA. Role Overview: As a Managed Services Cross Technology Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational. Your primary objective will be to proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients. You will focus on second-line support for incidents and requests with a medium level of complexity across two or more technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Key Responsibilities: - Proactively monitor the work queues. - Perform operational tasks to resolve all incidents/requests within the agreed SLA. - Update tickets with resolution tasks performed. - Identify, investigate, and analyze issues and errors, and log all incidents in a timely manner. - Provide second-level support to all incidents and requests, identifying the root cause of incidents and problems. - Communicate with other teams and clients for extending support. - Execute changes with clear identification of risks and mitigation plans. - Follow the shift handover process and escalate tickets when necessary. - Work with automation teams for optimizing efforts and automating routine tasks. - Identify problems and errors before they impact a clients service. - Lead initial client escalations for operational issues. - Contribute to the change management process by logging all change requests with complete details. - Audit and analyze incident and request tickets for quality and recommend improvements. - Produce trend analysis reports for identifying tasks for automation. - Contribute to project work and disaster recovery functions when required. Qualification Required: - Bachelor's degree or equivalent qualification in IT/Computing. - Relevant certifications such as CCNP, CCNA, Microsoft Certified: Azure Administrator Associate, AWS Certified: Solutions Architect Associate, etc. - Moderate level years of relevant managed services experience. - Moderate level knowledge in ticketing tools preferably Service Now. - Moderate level working knowledge of ITIL processes. - Moderate level expe