Software Support Engineer

Role Overview: At Shipthis, we are dedicated to evolving freight forwarders towards digitalized operations, enhancing efficiency, and driving lasting change in the logistics industry. As a Software Support Engineer, you will play a crucial role in resolving technical issues and bugs reported by customers. Your problem-solving skills, communication abilities, and customer-focused approach will be vital in collaborating with the development team to ensure customer satisfaction. Key Responsibilities: - Take ownership of customer issues reported and ensure problems are resolved satisfactorily. - Conduct research, diagnose, troubleshoot, and propose solutions to address customer concerns. - Escalate unresolved issues to the appropriate internal teams following standard procedures. - Provide timely and accurate feedback to customers. - Maintain comprehensive records of all reported issues and their resolutions. - Generate accurate and timely reports related to customer support activities. - Document knowledge by creating knowledge base tech notes and articles. - Adhere to SLA guidelines for issue resolution based on severity levels. Qualifications Required: - Degree in Computer Science or related field with a strong focus on computer programming. - Previous experience in enterprise technical support, IT support, or as a technical engineer. - Basic understanding of JavaScript, HTML, and JSON. - In-depth knowledge of the product being supported. - Strong problem-solving abilities. - Excellent client-facing and communication skills. - Familiarity with API calls. Additional Details: At Shipthis, we believe in equal opportunities and strive to foster diversity and inclusivity within our organization. We encourage immediate joining candidates and support female professionals returning to work after a career break to apply for this role. Whether you are a seasoned professional or just starting your career, if you possess the required skills and passion, we welcome you to be a part of our team. Please note that we do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status. (Note: Company details not provided in the job description) Role Overview: At Shipthis, we are dedicated to evolving freight forwarders towards digitalized operations, enhancing efficiency, and driving lasting change in the logistics industry. As a Software Support Engineer, you will play a crucial role in resolving technical issues and bugs reported by customers. Your problem-solving skills, communication abilities, and customer-focused approach will be vital in collaborating with the development team to ensure customer satisfaction. Key Responsibilities: - Take ownership of customer issues reported and ensure problems are resolved satisfactorily. - Conduct research, diagnose, troubleshoot, and propose solutions to address customer concerns. - Escalate unresolved issues to the appropriate internal teams following standard procedures. - Provide timely and accurate feedback to customers. - Maintain comprehensive records of all reported issues and their resolutions. - Generate accurate and timely reports related to customer support activities. - Document knowledge by creating knowledge base tech notes and articles. - Adhere to SLA guidelines for issue resolution based on severity levels. Qualifications Required: - Degree in Computer Science or related field with a strong focus on computer programming. - Previous experience in enterprise technical support, IT support, or as a technical engineer. - Basic understanding of JavaScript, HTML, and JSON. - In-depth knowledge of the product being supported. - Strong problem-solving abilities. - Excellent client-facing and communication skills. - Familiarity with API calls. Additional Details: At Shipthis, we believe in equal opportunities and strive to foster diversity and inclusivity within our organization. We encourage immediate joining candidates and support female professionals returning to work after a career break to apply for this role. Whether you are a seasoned professional or just starting your career, if you possess the required skills and passion, we welcome you to be a part of our team. Please note that we do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status. (Note: Company details not provided in the job description)