ServiceNow Service Delivery Manager

As a ServiceNow Delivery Manager, your role will involve managing end-to-end ServiceNow service delivery with a focus on ITSM implementations. You will be responsible for stakeholder management, ensuring ITIL-aligned processes, and driving high-quality project execution and continuous service improvement.

**Key Responsibilities:**

• Lead end-to-end ServiceNow service delivery with a focus on ITSM implementations
• Own project planning, execution, and successful delivery within timelines and budgets
• Drive ITIL-aligned processes including Incident, Problem, Change, and Request Management
• Act as the primary stakeholder interface, ensuring clear communication and alignment
• Monitor and manage SLAs, KPIs, and service performance metrics
• Collaborate with cross-functional teams (developers, architects, business stakeholders)
• Identify opportunities for automation, optimization, and continuous improvement
• Ensure governance, compliance, and risk management across all ServiceNow engagements

**Qualifications Required:**

• 8-10 years of IT experience with a strong focus on ServiceNow delivery
• Hands-on experience in ServiceNow ITSM implementation and project management
• Strong understanding of ITSM processes and ITIL framework
• ServiceNow CSA (Certified System Administrator) Mandatory
• ITIL Certification (v3/v4) Mandatory
• Strong stakeholder management and communication skills
• Ability to manage multiple projects and priorities effectively

In this role, you will have the opportunity to lead impactful ServiceNow transformations across organizations, work on scalable ITSM solutions, and drive innovation within the ServiceNow platform. You will be part of a collaborative and fast-paced environment with growth opportunities and exposure to global delivery models and cross-functional teams.

If you possess experience in large-scale ServiceNow implementations, exposure to Agile/Scrum methodologies, additional ServiceNow certifications, knowledge of integrations, automation, and platform optimization, or experience working in global delivery or distributed team environments, it would be considered a good-to-have. As a ServiceNow Delivery Manager, your role will involve managing end-to-end ServiceNow service delivery with a focus on ITSM implementations. You will be responsible for stakeholder management, ensuring ITIL-aligned processes, and driving high-quality project execution and continuous service improvement.

**Key Responsibilities:**

• Lead end-to-end ServiceNow service delivery with a focus on ITSM implementations
• Own project planning, execution, and successful delivery within timelines and budgets
• Drive ITIL-aligned processes including Incident, Problem, Change, and Request Management
• Act as the primary stakeholder interface, ensuring clear communication and alignment
• Monitor and manage SLAs, KPIs, and service performance metrics
• Collaborate with cross-functional teams (developers, architects, business stakeholders)
• Identify opportunities for automation, optimization, and continuous improvement
• Ensure governance, compliance, and risk management across all ServiceNow engagements

**Qualifications Required:**

• 8-10 years of IT experience with a strong focus on ServiceNow delivery
• Hands-on experience in ServiceNow ITSM implementation and project management
• Strong understanding of ITSM processes and ITIL framework
• ServiceNow CSA (Certified System Administrator) Mandatory
• ITIL Certification (v3/v4) Mandatory
• Strong stakeholder management and communication skills
• Ability to manage multiple projects and priorities effectively

In this role, you will have the opportunity to lead impactful ServiceNow transformations across organizations, work on scalable ITSM solutions, and drive innovation within the ServiceNow platform. You will be part of a collaborative and fast-paced environment with growth opportunities and exposure to global delivery models and cross-functional teams.

If you possess experience in large-scale ServiceNow implementations, exposure to Agile/Scrum methodologies, additional ServiceNow certifications, knowledge of integrations, automation, and platform optimization, or experience working in global delivery or distributed team environments, it would be considered a good-to-have.