Senior Desktop Engineer

As a Senior Desktop Engineer at our Andheri office, you will be responsible for:

• Installing, configuring, and maintaining desktops, laptops, and peripherals
• Providing L1/L2 technical support to end users
• Troubleshooting hardware, software, and network issues
• Installing and configuring Windows OS (Windows 10/11)
• Managing user accounts in Active Directory and Office 365
• Providing advanced (L2/L3) troubleshooting for complex hardware, software, and network issues
• Handling laptop and desktop deployment, migration, and upgrades
• Performing OS upgrades, patch management, and security hardening
• Administering Active Directory, Azure AD, and Group Policies
• Managing endpoint management tools (Intune, SCCM, ManageEngine, etc.)
• Monitoring endpoint security (antivirus, EDR, DLP solutions)
• Coordinating with vendors for procurement, warranty management, and escalations
• Maintaining asset lifecycle management (procurement to disposal)
• Supporting audit activities and providing required documentation
• Creating SOPs and process documentation
• Managing endpoint encryption and data protection policies
• Coordinating with network, server, cloud, and security teams
• Ensuring SLA adherence and user satisfaction
• Managing NAS server (storage) effectively

Required Technical Skills:

• Knowledge of Active Directory, Azure AD, and Group Policy
• Understanding of networking fundamentals (DNS, DHCP, VPN, LAN/WAN)
• Experience with MDM, device compliance, and conditional access policies
• Familiarity with security tools such as DLP, BitLocker

Educational Qualifications:

• Bachelor's Degree in IT / Computer Science / Electronics or related field
• Preferred Certifications: Microsoft Certified: Modern Desktop Administrator / Endpoint Administrator, ITIL Foundation, CompTIA A+ / Network+, Azure Administrator (AZ-104) Preferred

Experience:

• 23 years of experience in enterprise desktop support

Join us to utilize your technical skills and experience in providing efficient desktop support and ensuring smooth IT operations for our organization. As a Senior Desktop Engineer at our Andheri office, you will be responsible for:

• Installing, configuring, and maintaining desktops, laptops, and peripherals
• Providing L1/L2 technical support to end users
• Troubleshooting hardware, software, and network issues
• Installing and configuring Windows OS (Windows 10/11)
• Managing user accounts in Active Directory and Office 365
• Providing advanced (L2/L3) troubleshooting for complex hardware, software, and network issues
• Handling laptop and desktop deployment, migration, and upgrades
• Performing OS upgrades, patch management, and security hardening
• Administering Active Directory, Azure AD, and Group Policies
• Managing endpoint management tools (Intune, SCCM, ManageEngine, etc.)
• Monitoring endpoint security (antivirus, EDR, DLP solutions)
• Coordinating with vendors for procurement, warranty management, and escalations
• Maintaining asset lifecycle management (procurement to disposal)
• Supporting audit activities and providing required documentation
• Creating SOPs and process documentation
• Managing endpoint encryption and data protection policies
• Coordinating with network, server, cloud, and security teams
• Ensuring SLA adherence and user satisfaction
• Managing NAS server (storage) effectively

Required Technical Skills:

• Knowledge of Active Directory, Azure AD, and Group Policy
• Understanding of networking fundamentals (DNS, DHCP, VPN, LAN/WAN)
• Experience with MDM, device compliance, and conditional access policies
• Familiarity with security tools such as DLP, BitLocker

Educational Qualifications:

• Bachelor's Degree in IT / Computer Science / Electronics or related field
• Preferred Certifications: Microsoft Certified: Modern Desktop Administrator / Endpoint Administrator, ITIL Foundation, CompTIA A+ / Network+, Azure Administrator (AZ-104) Preferred

Experience:

• 23 years of experience in enterprise desktop support

Join us to utilize your technical skills and experience in providing efficient desktop support and ensuring smooth IT operations for our organization.