Senior Manager, User Experience Engineering

As the Senior Engineering Manager for Modern Work - Endpoint & Intune at R1 RCM India, you will be leading engineering and operations teams responsible for designing, securing, and operating enterprise Modern Work endpoint platforms. Your role includes ownership of the strategy, governance, and operational excellence of Microsoft Intune-based endpoint services across Windows and macOS, with support for mobile platforms where applicable. Additionally, you will be involved in Azure Virtual Desktop (AVD) and thin client-based access strategies, supporting specific workplace and controlled access scenarios.

**Key Responsibilities:**

• Lead and manage Modern Work engineering and operations teams, comprising endpoint engineers, L2/L3 support, and automation specialists.
• Drive a culture of engineering excellence, reliability, and continuous improvement.
• Transition from legacy imaging/OSD to cloud-native provisioning (Autopilot) for Windows.
• Oversee Conditional Access (CA), device compliance, and Zero Trust endpoint controls.
• Govern WDAC/App Control for Business strategies across Windows endpoints.
• Manage OS lifecycle across Windows and macOS.
• Govern enterprise application management, including packaging standards, deployment models, and lifecycle controls.
• Support office-based access scenarios using Azure Virtual Desktop (AVD) for controlled or shared environments.
• Ensure stable, scalable, and resilient Intune operations globally.
• Own major incidents, conduct root cause analysis, and drive continuous improvement initiatives.
• Partner with Modern Work, Security, Identity, Network, Cloud, and Architecture teams.

**Qualifications Required:**

• 15+ years of experience in Enterprise Endpoint/Modern Work/EUC Engineering.
• 5+ years of experience leading engineering and operations teams in global enterprise environments.
• Proven experience leading engineering and operations teams.
• Experience operating endpoint platforms at enterprise scale (10k100k+ devices).
• Ability to operate effectively at engineering depth and executive leadership levels.
• Microsoft Modern Workplace/Endpoint certifications would be advantageous.

At R1 RCM India, we are committed to transforming the healthcare industry with innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. We are proud to be recognized amongst India's Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. As the Senior Engineering Manager for Modern Work - Endpoint & Intune at R1 RCM India, you will be leading engineering and operations teams responsible for designing, securing, and operating enterprise Modern Work endpoint platforms. Your role includes ownership of the strategy, governance, and operational excellence of Microsoft Intune-based endpoint services across Windows and macOS, with support for mobile platforms where applicable. Additionally, you will be involved in Azure Virtual Desktop (AVD) and thin client-based access strategies, supporting specific workplace and controlled access scenarios.

**Key Responsibilities:**

• Lead and manage Modern Work engineering and operations teams, comprising endpoint engineers, L2/L3 support, and automation specialists.
• Drive a culture of engineering excellence, reliability, and continuous improvement.
• Transition from legacy imaging/OSD to cloud-native provisioning (Autopilot) for Windows.
• Oversee Conditional Access (CA), device compliance, and Zero Trust endpoint controls.
• Govern WDAC/App Control for Business strategies across Windows endpoints.
• Manage OS lifecycle across Windows and macOS.
• Govern enterprise application management, including packaging standards, deployment models, and lifecycle controls.
• Support office-based access scenarios using Azure Virtual Desktop (AVD) for controlled or shared environments.
• Ensure stable, scalable, and resilient Intune operations globally.
• Own major incidents, conduct root cause analysis, and drive continuous improvement initiatives.
• Partner with Modern Work, Security, Identity, Network, Cloud, and Architecture teams.

**Qualifications Required:**

• 15+ years of experience in Enterprise Endpoint/Modern Work/EUC Engineering.
• 5+ years of experience leading engineering and operations teams in global enterprise environments.
• Proven experience leading engineering and operations teams.
• Experience operating endpoint platforms at enterprise scale (10k100k+ devices).
• Ability to operate effectively at engineering depth and executive leadership levels.
• Microsoft Modern Workplace/Endpoint certifications would be advantageous.

At R1 RCM India, we are committed to transforming the healthcare industry with innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems, hospitals, and physician practices. We are proud to be recognized amongst India's