It Operations Management, Advisory Solution Consultant

In this role at ServiceNow, you will have the opportunity to leverage AI technology to transform work processes, decision-making, and problem-solving. This includes integrating AI-powered tools, automating workflows, and analyzing AI-driven insights to enhance the function and industry. You will play a key role in creating and contributing to sales campaigns focused on IT Operations Management, leveraging IT Datacentre technologies, and enterprise architecture initiatives with ServiceNow applications. Your responsibilities will include: - Contributing to and maintaining a showcase of ITOM solutions on the ServiceNow platform - Creating programs to enable Solution Consultants to demonstrate the value of IT Operations Management - Collaborating closely with product management and engineering teams on roadmap and field feedback - Assisting sales personnel in qualifying Enterprise customer needs and conducting pre-demo needs analysis - Providing mentoring and training to peers and colleagues within the organization - Conducting product demonstrations for prospects and existing customers either onsite or via Zoom - Generating product demo scripts, scenarios, and maintaining demonstration environments In addition to the above responsibilities, you should possess the following qualifications to be successful in this role: - Experience in integrating AI into work processes and decision-making - Understanding of enterprise architecture domains - Familiarity with integration, observability, automation, and orchestration technologies - Experience with AI-enhanced IT Operations, AIOps, and Machine Learning - Knowledge of discovery technologies and event management platforms - Understanding of service-oriented and distributed application architecture - Experience with cloud platforms like AWS, Azure, and GCP - Proficiency in scripting languages or protocols - Pre-sales experience and IT Operations Management experience would be beneficial As part of the ServiceNow team, you will work in a flexible and trusting environment where work personas flexible remote or required in office are assigned based on the nature of your work and assigned location. ServiceNow is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. Join us on our mission to make the world work better for everyone. In this role at ServiceNow, you will have the opportunity to leverage AI technology to transform work processes, decision-making, and problem-solving. This includes integrating AI-powered tools, automating workflows, and analyzing AI-driven insights to enhance the function and industry. You will play a key role in creating and contributing to sales campaigns focused on IT Operations Management, leveraging IT Datacentre technologies, and enterprise architecture initiatives with ServiceNow applications. Your responsibilities will include: - Contributing to and maintaining a showcase of ITOM solutions on the ServiceNow platform - Creating programs to enable Solution Consultants to demonstrate the value of IT Operations Management - Collaborating closely with product management and engineering teams on roadmap and field feedback - Assisting sales personnel in qualifying Enterprise customer needs and conducting pre-demo needs analysis - Providing mentoring and training to peers and colleagues within the organization - Conducting product demonstrations for prospects and existing customers either onsite or via Zoom - Generating product demo scripts, scenarios, and maintaining demonstration environments In addition to the above responsibilities, you should possess the following qualifications to be successful in this role: - Experience in integrating AI into work processes and decision-making - Understanding of enterprise architecture domains - Familiarity with integration, observability, automation, and orchestration technologies - Experience with AI-enhanced IT Operations, AIOps, and Machine Learning - Knowledge of discovery technologies and event management platforms - Understanding of service-oriented and distributed application architecture - Experience with cloud platforms like AWS, Azure, and GCP - Proficiency in scripting languages or protocols - Pre-sales experience and IT Operations Management experience would be beneficial As part of the ServiceNow team, you will work in a flexible and trusting environment where work personas flexible remote or required in office are assigned based on the nature of your work and assigned location. ServiceNow is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. Join us on our mission to make the world work better for everyone.