Capability Lead - Service Delivery Governance

As the Capability Lead - Service Delivery Governance at NTT DATA, you will play a crucial role in ensuring the successful delivery of managed services to clients within a Region or Services Division. Your responsibilities include leading service delivery, communicating strategies to stakeholders, developing efficient incident management processes, analyzing client reviews for proactive incident management, implementing standardized delivery procedures, and driving continual service improvement priorities. Additionally, you will lead the team in designing and developing strategic initiatives, managing learning and development processes, and driving innovation in service delivery methods. Key Responsibilities: - Lead service delivery to clients. - Communicate service delivery strategies to all stakeholders. - Develop processes for efficient management of client incidents. - Analyze client reviews for proactive incident management. - Design and implement standardized service delivery procedures. - Develop continual service improvement priorities. - Lead the team in strategic initiative development. - Measure improvement of delivery team capabilities. - Manage learning and development processes for direct reports. - Develop training programs for Managed Services Operations Management levels. - Drive innovation in service delivery methods. - Identify opportunities to improve current service delivery standards. To excel in this role, you need to have: - Excellent organizational and team leadership skills. - Strong communication skills and ability to collaborate effectively. - Understanding of budgets and cost management. - Time management, prioritization, and delegation abilities. - Focus on client centricity and business outcomes. - Ability to guide the team through business objectives. - Work effectively across different cultures. - Adaptability to changing circumstances. Qualifications and Certifications: - Bachelors degree in Information Technology or related field. - ITIL certification is desirable. Required Experience: - Experience in coaching and mentoring engineering teams. - Demonstrated experience in implementing continual service improvement initiatives. - Experience in organizational change management. - Experience in domain towers such as Network, Collaboration, Cloud, Security, Data Center. Workplace Type: Hybrid Working NTT DATA is an Equal Opportunity Employer committed to diversity and providing a discrimination-free environment. Join us to accelerate your career and thrive in a global culture that values inclusivity. Apply today to make a difference with NTT DATA. As the Capability Lead - Service Delivery Governance at NTT DATA, you will play a crucial role in ensuring the successful delivery of managed services to clients within a Region or Services Division. Your responsibilities include leading service delivery, communicating strategies to stakeholders, developing efficient incident management processes, analyzing client reviews for proactive incident management, implementing standardized delivery procedures, and driving continual service improvement priorities. Additionally, you will lead the team in designing and developing strategic initiatives, managing learning and development processes, and driving innovation in service delivery methods. Key Responsibilities: - Lead service delivery to clients. - Communicate service delivery strategies to all stakeholders. - Develop processes for efficient management of client incidents. - Analyze client reviews for proactive incident management. - Design and implement standardized service delivery procedures. - Develop continual service improvement priorities. - Lead the team in strategic initiative development. - Measure improvement of delivery team capabilities. - Manage learning and development processes for direct reports. - Develop training programs for Managed Services Operations Management levels. - Drive innovation in service delivery methods. - Identify opportunities to improve current service delivery standards. To excel in this role, you need to have: - Excellent organizational and team leadership skills. - Strong communication skills and ability to collaborate effectively. - Understanding of budgets and cost management. - Time management, prioritization, and delegation abilities. - Focus on client centricity and business outcomes. - Ability to guide the team through business objectives. - Work effectively across different cultures. - Adaptability to changing circumstances. Qualifications and Certifications: - Bachelors degree in Information Technology or related field. - ITIL certification is desirable. Required Experience: - Experience in coaching and mentoring engineering teams. - Demonstrated experience in implementing continual service improvement initiatives. - Experience in organizational change management. - Experience in domain towers such as Network, Collaboration, Cloud, Security, Data Center. Workplace Type: Hybrid W