Service Desk Engineer
ARTECH INFOSYSTEMS PRIVATE LIMITED
Bangalore • 2 months ago
Experience: 1 to 2 Yrs
vacancy: 10
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Job Description
Job Title: Service Desk Engineer
Duration: 6 - 12 Months (Contract)
Location: Bangalore Work Mode: On-site Work Timing: General Shift Working Days: 6 days working Salary- 3 LPAKey Responsibilities
- Troubleshooting & Resolution: Diagnosing, fixing, and testing hardware, software, and peripheral issues (printers, scanners, phones).
- System Setup & Maintenance: Installing, configuring, and upgrading software and hardware for new and existing users
- User Support: Providing prompt, professional technical support via telephone, email, or in-person.
- Calling Support: Handling inbound technical support calls, making outbound follow-ups for issue resolution, providing status updates, and ensuring customer satisfaction.
- Ticketing & Documentation: Managing support requests via IT service desk systems, documenting issues, and maintaining inventory.
- Networking: Monitoring network connections to ensure stability.
- Technical Skills: Strong understanding of Windows/Linux/Mac OS, networking principles, and remote troubleshooting tools (e.g., TeamViewer).
- Experience: Previous experience in a technical support or help desk role is typically required.
- Soft Skills: Excellent verbal/written communication, problem-solving, and time management skills.
- Education: A bachelors or associate degree in computer science or a related field is preferred.
Skills Required
Posted on: March 2, 2026