Senior Service Delivery Manager

Role Overview: As a Senior Service Delivery Manager at our company, you will be based in Pune with a focus on managing service delivery operations for the Japan region. Your role will involve leading a team of 100-120 associates, including Project Managers, Technical Architects, Leads, and Team members. Your reporting line will be to the Director and/or Head of Delivery Unit in a matrix organization structure. Key Responsibilities: - Utilize your minimum of 15+ years of IT experience to effectively manage mid-large scale projects in a multi-cultural/multi-national environment. - Demonstrate a good understanding of Japanese business culture and bilingual capabilities, with a preferred Japanese Level of N2/N3. - Showcase your negotiation skills and ability to handle pressure, ensuring timely project delivery based on priorities. - Communicate effectively in English (Japanese preferred) and influence stakeholders at various levels, including VPs and Unit Heads. - Lead recruitment efforts to build teams from scratch, while also handling escalations and minimizing impact during challenging situations. - Leverage your technical background in application development to oversee team productivity and quality standards. - Stay updated on new technologies such as AI and ML, and maintain a good understanding of financial reporting and contract margins. Qualifications Required: - Bachelor's degree in Engineering or Computer Science. - Minimum 8-10 years of experience managing projects in a similar capacity. - Proficiency in OOPs (Java, .NET)/COBOL/Other programming languages, as well as knowledge of Windows/UNIX/LINUX. - Strong collaboration skills and ability to balance assertiveness and aggressiveness as needed. - Familiarity with attrition risk planning, appraisals, and other HR-related processes. (Note: Additional details about the company were not provided in the job description.) Role Overview: As a Senior Service Delivery Manager at our company, you will be based in Pune with a focus on managing service delivery operations for the Japan region. Your role will involve leading a team of 100-120 associates, including Project Managers, Technical Architects, Leads, and Team members. Your reporting line will be to the Director and/or Head of Delivery Unit in a matrix organization structure. Key Responsibilities: - Utilize your minimum of 15+ years of IT experience to effectively manage mid-large scale projects in a multi-cultural/multi-national environment. - Demonstrate a good understanding of Japanese business culture and bilingual capabilities, with a preferred Japanese Level of N2/N3. - Showcase your negotiation skills and ability to handle pressure, ensuring timely project delivery based on priorities. - Communicate effectively in English (Japanese preferred) and influence stakeholders at various levels, including VPs and Unit Heads. - Lead recruitment efforts to build teams from scratch, while also handling escalations and minimizing impact during challenging situations. - Leverage your technical background in application development to oversee team productivity and quality standards. - Stay updated on new technologies such as AI and ML, and maintain a good understanding of financial reporting and contract margins. Qualifications Required: - Bachelor's degree in Engineering or Computer Science. - Minimum 8-10 years of experience managing projects in a similar capacity. - Proficiency in OOPs (Java, .NET)/COBOL/Other programming languages, as well as knowledge of Windows/UNIX/LINUX. - Strong collaboration skills and ability to balance assertiveness and aggressiveness as needed. - Familiarity with attrition risk planning, appraisals, and other HR-related processes. (Note: Additional details about the company were not provided in the job description.)