L2 Onsite IT Support Engineer

As an Onsite IT Support Engineer L2 at Excis in India, you will play a crucial role in managing hardware, software, and IT assets across multiple locations. Your proactive approach and professionalism will be key in providing support to VIP users and resolving on-site incidents and service requests independently. Here is a breakdown of your key responsibilities: - Independently resolve on-site incidents and service requests - Provide VIP user support with professionalism and urgency - Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps - Support Boutique IT environments and applications - Hands-on support for POS systems, barcode scanners, and payment peripherals - Perform meeting room & AV support (Teams, Zoom, other vendor equipments) - Act as hands-and-eyes support for server / network teams - Manage printer and MFP support, including remote support team and vendor coordination - Support PC refresh activities, including device staging, testing, and replacement - Plan and communicate with end users regarding refresh activities - Provide data migration support where applicable - Decommission and return old devices - Ensure accurate CMDB and asset updates during moves, changes, and refresh - Educate users on self-help options and remote support tools - Identify automation opportunities to enhance optimization and efficiency - Collaborate with relevant teams to automate recurring onsite support activities - Record tickets for all activities performed during routine on-site support operations - Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives - Promote remote resolution to minimize unnecessary dispatch visits - Support local IT project activities and initiatives - Handle escalations - Manage local stock - Conduct end-user trainings and new user induction trainings Qualifications required for this role include: - Strong troubleshooting and client-side incident resolution skills - Experience in supporting VIP users - Good understanding of Windows, macOS, Office 365, ITSM, and other workplace applications and tools - Knowledge of HAM processes - Ability to prioritize tasks and manage multiple activities - Strong customer-facing and communication skills - LAN/WAN and server room equipment fundamentals knowledge - Fluency in English and local language - ITIL process knowledge preferred Joining Excis in India will offer you a dynamic, hands-on environment where your technical expertise directly impacts user satisfaction and operational success. You will have the opportunity to grow professionally, learn continuously, and collaborate across diverse technologies. Competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence await you. Apply now to be part of Excis and advance your career in IT support excellence. As an Onsite IT Support Engineer L2 at Excis in India, you will play a crucial role in managing hardware, software, and IT assets across multiple locations. Your proactive approach and professionalism will be key in providing support to VIP users and resolving on-site incidents and service requests independently. Here is a breakdown of your key responsibilities: - Independently resolve on-site incidents and service requests - Provide VIP user support with professionalism and urgency - Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps - Support Boutique IT environments and applications - Hands-on support for POS systems, barcode scanners, and payment peripherals - Perform meeting room & AV support (Teams, Zoom, other vendor equipments) - Act as hands-and-eyes support for server / network teams - Manage printer and MFP support, including remote support team and vendor coordination - Support PC refresh activities, including device staging, testing, and replacement - Plan and communicate with end users regarding refresh activities - Provide data migration support where applicable - Decommission and return old devices - Ensure accurate CMDB and asset updates during moves, changes, and refresh - Educate users on self-help options and remote support tools - Identify automation opportunities to enhance optimization and efficiency - Collaborate with relevant teams to automate recurring onsite support activities - Record tickets for all activities performed during routine on-site support operations - Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives - Promote remote resolution to minimize unnecessary dispatch visits - Support local IT project activities and initiatives - Handle escalations - Manage local stock - Conduct end-user trainings and new user induction trainings Qualifications required for this role include: - Strong troubleshooting and client-side incident resolution skills - Experience in supporting VIP users - Good understanding of Windows, macOS, Office 365, I