Head of Operations
SHM ENTERPRISES
South Africa, Port Blair, Afghanistan, Bangalore, Uganda, Chennai, Noida, Hyderabad, Kolkata, Lebanon, Gurugram, Pune, Mumbai City, Ghana, Delhi • 2 months ago
Experience: 7 to 12 Yrs
vacancy: 99
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Job Description
We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.
Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If youre also committed to productivity and compliance, wed like to meet you.
Ultimately, youll ensure our operations run smoothly and that people are productive.
Responsibilities
Formulate business strategy with others in the executive team
Design policies that align with overall strategy
Implement efficient processes and standards
Coordinate customer service operations and find ways to ensure customer retention
Ensure compliance with local and international laws (e.g. data protection)
Oversee the implementation of technology solutions throughout the organization
Manage contracts and relations with customers, vendors, partners and other stakeholders
Evaluate risk and lead quality assurance efforts
Oversee expenses and budgeting to help the organization optimize costs and benefits
Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements
Skills Required
Posted on: March 2, 2026