ZICC Senior Manager - Commercial Operations

As the Zoetis Tech and Digital ZICC Senior Manager - Commercial Operations, you will lead the ZTD Commercial ICC organizational growth and establish an inclusive and integrated culture. Your key responsibilities include acting as the key point of contact in ICC for hiring, financial management, program management, delivery excellence across Commercial Delivery, Operations & Global Dx resources, overseeing hiring, performance, resource capacity planning, and mentoring of resources. Strong interpersonal skills, collaboration, working in a matrix and organization, with strong domain knowledge are preferred. Experience and expertise working in an Agile and/or DevOps framework with teams at varying levels of maturity are also preferred.

**Key Responsibilities:**

• People Manager for all hiring, performance & offshore resource capacity and mentoring activities for all direct reports across Global DX.
• Close collaboration and partnership with respective direct supervisors on hiring, financial management, program management & key activities of resources and opportunities to improve overall teams' performance and efficiency.

**Culture & Brand Development:**

• Lead the development of the Commercial ICC culture, championing the integration of Zoetis culture.
• Encourage a culture of accountability, transparency, and mutual respect among team members.
• Foster a collaborative and inclusive work environment that promotes creativity, innovation, and continuous learning.
• Champion the adoption of AI, agile & devops across the teams.

**ZTD Leader:**

• Member on the ZICC Commercial Leadership Team
• Member of the ZTD US /Global Dx Commercial Delivery Team
• Member of the ZTD Commercial Delivery Lead Team

**Organizational Relationships:**

You will work closely within Commercial Teams (US, International & Delivery), Global Dx, and across ZTD functions located Globally both in US and International markets.

**Qualifications Required:**

• Bachelor's degree in Business Administration, Computer Science
• 10+ years of progressive technology leadership experience
• Demonstrated experience leading transformation and cultural initiatives with results.
• Demonstrated experience in working in cross-geographic teams.
• Practical experiences with commercial platforms, analytics & data, and customer experience disciplines in a global setting
• Strong communication and broad influence skills; ability to develop strong internal and external relationships.
• A track record of successful people management, project management, business planning, and product execution

**About Zoetis:**

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. Our award-winning culture focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. As the Zoetis Tech and Digital ZICC Senior Manager - Commercial Operations, you will lead the ZTD Commercial ICC organizational growth and establish an inclusive and integrated culture. Your key responsibilities include acting as the key point of contact in ICC for hiring, financial management, program management, delivery excellence across Commercial Delivery, Operations & Global Dx resources, overseeing hiring, performance, resource capacity planning, and mentoring of resources. Strong interpersonal skills, collaboration, working in a matrix and organization, with strong domain knowledge are preferred. Experience and expertise working in an Agile and/or DevOps framework with teams at varying levels of maturity are also preferred.

**Key Responsibilities:**

• People Manager for all hiring, performance & offshore resource capacity and mentoring activities for all direct reports across Global DX.
• Close collaboration and partnership with respective direct supervisors on hiring, financial management, program management & key activities of resources and opportunities to improve overall teams' performance and efficiency.

**Culture & Brand Development:**

• Lead the development of the Commercial ICC culture, championing the integration of Zoetis culture.
• Encourage a culture of accountability, transparency, and mutual respect among team members.
• Foster a collaborative and inclusive work environment that promotes creativity, innovation, and continuous learning.
• Champion the adoption of AI, agile & devops across the teams.

**ZTD Leader:**

• Member on the ZICC Commercial Leadership Team
• Member of the ZTD US /Global Dx Commercial Delivery Team
• Member of the ZTD Commercial Delivery Lead Team

**Organizational Relationships:**

You will work clo