Workforce Management
Skywings Advisors Private Limited
Bangalore, Indore, Hyderabad, Pune, Mumbai City • 1 month ago
Experience: 2 to 6 Yrs
vacancy: 15
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Job Description
Hiring: WFM Analyst International Process
Indore | Pune | Bangalore | Hyderabad
5-Day Week | Rotational Roster
We are looking for a detail-oriented WFM Analyst to manage workforce planning for an International Process.
Key Responsibilities:
Forecasting & capacity planning
Scheduling & roster management
Real-time monitoring & queue management
Manage shrinkage & staffing optimization
Ensure SLA/KPI adherence & reporting
Requirements:
Graduate with WFM experience
Strong analytical & Excel skills
Experience in International Voice/Blended process
Skills Required
Posted on: April 1, 2026