Vice President, Infrastructure Operations

Oaktree Capital Management, L.P.

All India, Hyderabad • 3 weeks ago

Experience: 12 to 16 Yrs

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Job Description

Role Overview: As the Vice President, Leader of Infrastructure Operations at Oaktree, you will be responsible for overseeing a globally distributed, offshore team that manages the continuous operation, maintenance, and optimization of critical IT infrastructure and platforms. Your role will focus on ensuring high availability, performance, and security of enterprise systems across various technology domains. Key Responsibilities: - Lead and manage a 24x7x365 offshore operations team across multiple technology domains. - Ensure operational excellence in service delivery including incident response, change management, patching, and performance optimization. - Drive continuous improvement in monitoring, automation, and runbook development. - Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives. - Maintain compliance with security, audit, and regulatory requirements. - Provide escalation support and root cause analysis for critical incidents. - Manage team capacity, shift schedules, and training to ensure round-the-clock coverage. Qualifications: - Bachelors degree in Computer Science, Engineering, or related field. - 12+ years of experience in IT operations, with 3+ years in a leadership role. - Proven experience managing offshore teams in a 24x7 environment. - Strong understanding of enterprise infrastructure technologies. - Excellent communication, coordination, and stakeholder management skills. - ITIL certification or equivalent experience in service management preferred. Additional Company Details: Oaktree is a global investment manager specializing in alternative investments with over $202 billion in assets under management. The firm focuses on opportunistic, value-oriented, and risk-controlled investments in various sectors. With headquarters in Los Angeles and offices in 20 cities worldwide, Oaktree emphasizes a culture of risk management, innovation, and operational excellence. Note: The JD does not contain any specific information related to equal opportunity employment policy or considerations for positions based in Los Angeles. Role Overview: As the Vice President, Leader of Infrastructure Operations at Oaktree, you will be responsible for overseeing a globally distributed, offshore team that manages the continuous operation, maintenance, and optimization of critical IT infrastructure and platforms. Your role will focus on ensuring high availability, performance, and security of enterprise systems across various technology domains. Key Responsibilities: - Lead and manage a 24x7x365 offshore operations team across multiple technology domains. - Ensure operational excellence in service delivery including incident response, change management, patching, and performance optimization. - Drive continuous improvement in monitoring, automation, and runbook development. - Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives. - Maintain compliance with security, audit, and regulatory requirements. - Provide escalation support and root cause analysis for critical incidents. - Manage team capacity, shift schedules, and training to ensure round-the-clock coverage. Qualifications: - Bachelors degree in Computer Science, Engineering, or related field. - 12+ years of experience in IT operations, with 3+ years in a leadership role. - Proven experience managing offshore teams in a 24x7 environment. - Strong understanding of enterprise infrastructure technologies. - Excellent communication, coordination, and stakeholder management skills. - ITIL certification or equivalent experience in service management preferred. Additional Company Details: Oaktree is a global investment manager specializing in alternative investments with over $202 billion in assets under management. The firm focuses on opportunistic, value-oriented, and risk-controlled investments in various sectors. With headquarters in Los Angeles and offices in 20 cities worldwide, Oaktree emphasizes a culture of risk management, innovation, and operational excellence. Note: The JD does not contain any specific information related to equal opportunity employment policy or considerations for positions based in Los Angeles.

Skills Required

VMware vCenter ESXi vMotion VDI Unity SnapMirror Veritas NetBackup Avamar Data Domain Power BI Geneva Advent Citrix NetScaler MCS FTP PGP scripting Sitefinity SharePoint PowerShell Python SOX ISO Agile DevOps Jira Confluence vSAN SRM vRealize Automation vROPs CWOM Dell Cisco UCS hardware VxRail NetApp Dell PowerStore AWS FSx XtremeIO SnapVault CIFSDFS SAN zoning IDPA Dell Apex Backupify Cyber recovery infrastructure OWL Diode SecureCopy CyberSense Azure AD AWS SSO SharePoint Online M365 backup CVAD ControlUp WSFTP ZLTech SolarWinds Data Insights CloudIQ ControlUp

Posted on: April 8, 2026

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