Vehicle Support Centre Analyst

Role Overview: As a Vehicle Support Centre Analyst (Vehicle Maintenance and Service Engineer) at PACCAR India, you will play a crucial role in providing first-line technical assistance to PACCAR dealership technicians, specializing in PACCAR Engines, Aftertreatment systems, and Chassis electrical components. Your primary responsibility will be to deliver accurate and timely support, communicate technical information, and ensure maximum customer uptime. Key Responsibilities: - Deliver Tier 1 Technical Support to dealer technicians by diagnosing customer concerns, reviewing troubleshooting results, and providing timely assistance through the internal case management tool TCS 365. - Follow-up and monitor repair progress to ensure maximum uptime and quick return of trucks to service. - Provide Software Support for engine applications and select chassis applications requiring special approvals or additional research to ensure accurate guidance for dealer technicians. - Collaborate on Cross-Functional Projects such as service tools, documentation, product quality initiatives, and Voice of Customer. - Escalate complex vehicle issues to technical lead, tier 2 and 3 Field support teams, and leadership teams when necessary. - Attain and maintain all PACCAR Engine Certifications and stay updated on industry systems and technologies. - Participate in special projects and continuous improvement initiatives. Qualifications Required: - Bachelor's degree in Mechanical or Automotive is required. - Minimum 3+ years of experience in automotive and/or diesel engine diagnostics is required, with OEM dealership experience strongly preferred. - Fundamental understanding of engine and aftertreatment systems, as well as the ability to diagnose component and/or system faults accurately and efficiently. - Proficiency in industry computer-based diagnostic tools and standards including OBD (On Board Diagnostics). - Strong PC skills, including proficiency with Microsoft Office Suite. Additional Company Details (if applicable): PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt, and DAF dealers and customers worldwide. The aftermarket support includes customer call centres operating 24/7 and technologically advanced systems for enhanced inventory control and order processing. Competencies And Behaviors: - Strong leadership, project management, and performance management skills. - Exceptional customer service skills with the ability to identify customer needs and provide solutions. - Effective communication skills, both verbal and written, with various stakeholders. - Ability to work independently, make decisions based on policies and procedures, multitask, manage changing priorities, and meet deadlines efficiently. Role Overview: As a Vehicle Support Centre Analyst (Vehicle Maintenance and Service Engineer) at PACCAR India, you will play a crucial role in providing first-line technical assistance to PACCAR dealership technicians, specializing in PACCAR Engines, Aftertreatment systems, and Chassis electrical components. Your primary responsibility will be to deliver accurate and timely support, communicate technical information, and ensure maximum customer uptime. Key Responsibilities: - Deliver Tier 1 Technical Support to dealer technicians by diagnosing customer concerns, reviewing troubleshooting results, and providing timely assistance through the internal case management tool TCS 365. - Follow-up and monitor repair progress to ensure maximum uptime and quick return of trucks to service. - Provide Software Support for engine applications and select chassis applications requiring special approvals or additional research to ensure accurate guidance for dealer technicians. - Collaborate on Cross-Functional Projects such as service tools, documentation, product quality initiatives, and Voice of Customer. - Escalate complex vehicle issues to technical lead, tier 2 and 3 Field support teams, and leadership teams when necessary. - Attain and maintain all PACCAR Engine Certifications and stay updated on industry systems and technologies. - Participate in special projects and continuous improvement initiatives. Qualifications Required: - Bachelor's degree in Mechanical or Automotive is required. - Minimum 3+ years of experience in automotive and/or diesel engine diagnostics is required, with OEM dealership experience strongly preferred. - Fundamental understanding of engine and aftertreatment systems, as well as the ability to diagnose component and/or system faults accurately and efficiently. - Proficiency in industry computer-based diagnostic tools and standards including OBD (On Board Diagnostics). - Strong PC skills, including proficiency with Microsoft Office Suite. Additional Company Details (if applicable): PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt, and DAF dealers and customers worldwide. The af