Urgent Hiring For Customer Success Manager OR Technical Success Manager
Yors HR Services Private Limited Hiring For YHR
Gurugram • 2 months ago
Experience: 1 to 3 Yrs
vacancy: 1
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Job Description
JD
Customer Success Manager / Technical Account Manager (SaaS)
Greetings.!!
Y-HR Services We are a dynamic and forward-thinking Human Resource advisory firm specialising in providing innovative and tailored HR solutions to businesses of all sizes. We are a trusted HR solutions provider to leading corporates and MNCs at the PAN India level.
The company is a Gurugram-based tech company modernising supply chains through its cloud-based platform, Inventify, which uses AI and IoT to improve distributor management, asset tracking, and operational efficiency for leading brands.
Job Brief: Responsible for onboarding customers, ensuring smooth SaaS adoption, resolving issues, and maintaining customer satisfaction and retention.
Position Customer Success Manager / Technical Account Manager (SaaS)
Industry - SaaS (Software as a Service) / Supply Chain Technology
Location - Gurgaon (Work From Home option available)
Experience - 6 months to 2 years
Educational Qualifications - Bachelors degree in Engineering, Computer Science, or related field
Preferred Skills :
- Strong understanding of SaaS platforms and cloud-based applications
- Experience in Customer Success, Technical Account Management, or client-facing roles
- Ability to troubleshoot technical issues and coordinate with the technical team
- Excellent communication skills to engage technical and business stakeholders
- Strong problem-solving and analytical abilities
- Experience with CRM tools and enterprise software systems
Responsibilities:
- Manage customer onboarding and ensure successful SaaS platform implementation
- Act as the primary point of contact for customer support and technical queries
- Drive product adoption and ensure customer satisfaction and retention
- Coordinate with engineering and support teams to resolve technical issues
- Monitor customer health, usage, and service performance
- Gather customer feedback and support continuous product improvement
Our core products:
- Distributor Management
- Asset Management
- Field Services
- Bid Management
If you are interested, please revert with an updated CV along with
- Total Experience
- Relevant Experience
- Current CTC
- Expected CTC
Notice Period on Kshitija.s@yorshr.com
Best Regards,
Kshitija Suryavanshi
YORS HR Services Pvt. Ltd.
Mob: +91 7887896698
Web: www.yorshr.com
Skills Required
Posted on: March 2, 2026