Technical Writer

As a Developer Documentation Specialist Technical Writer/ Automation Specialist at Gracenote, your role involves supporting the technical documentation pipeline and new technical publication initiatives within the Gracenote Product Organization. You will report to the Sr. Manager of Technical Communication. **Role Overview:** You will work as a key member of the technical communications team, developing, writing, and editing technical documentation for Gracenote customers. This includes external developers (APIs, SDKs) and non-technical clients. Your responsibilities will also include developing new processes and tools for creating REST API interactive documentation using industry-standard tools, automating the technical publication pipeline, and exploring and implementing GenAI tools and processes for technical communication. It is essential to fully document procedures to ensure replicability. **Key Responsibilities:** - Develop, write, and edit technical documentation for Gracenote customers - Help develop new processes and tools for REST API interactive documentation - Automate the technical publication pipeline using GitLab CI/CD and third-party tools - Explore and implement GenAI tools and processes - Document procedures to ensure replicability **Qualifications Required:** - Education: - Computer science or related technical degree, or comparable experience - Coursework or experience in up-to-date coding languages and tools - Work Skills: - Strong communication skills, both written and verbal - Quick learner with the ability to adapt to new technologies - Excellent multitasking, problem-solving, and collaboration skills - Self-starter who can work independently with minimal supervision - Technical Skills: - Strong technical writing skills and understanding of developer documentation requirements - Experience documenting APIs and/or SDKs - Familiarity with modern documentation publication pipeline and tools - Proficiency in using tools such as MadCap Flare, MS Word, Google Docs, and WordPress - Experience with markdown and RESTful-like technologies and documentation - Familiarity with GitLab CI/CD pipelines, third-party API documentation tools, Docker, and Static Site Generator tools - Knowledge of modern engineering workflows like Agile or Kanban **Additional Details:** Ideally, you should have experience working with Google Analytics, Google Tag Manager, and GenAI tools and technologies to enhance your skill set for this role. As a Developer Documentation Specialist Technical Writer/ Automation Specialist at Gracenote, your role involves supporting the technical documentation pipeline and new technical publication initiatives within the Gracenote Product Organization. You will report to the Sr. Manager of Technical Communication. **Role Overview:** You will work as a key member of the technical communications team, developing, writing, and editing technical documentation for Gracenote customers. This includes external developers (APIs, SDKs) and non-technical clients. Your responsibilities will also include developing new processes and tools for creating REST API interactive documentation using industry-standard tools, automating the technical publication pipeline, and exploring and implementing GenAI tools and processes for technical communication. It is essential to fully document procedures to ensure replicability. **Key Responsibilities:** - Develop, write, and edit technical documentation for Gracenote customers - Help develop new processes and tools for REST API interactive documentation - Automate the technical publication pipeline using GitLab CI/CD and third-party tools - Explore and implement GenAI tools and processes - Document procedures to ensure replicability **Qualifications Required:** - Education: - Computer science or related technical degree, or comparable experience - Coursework or experience in up-to-date coding languages and tools - Work Skills: - Strong communication skills, both written and verbal - Quick learner with the ability to adapt to new technologies - Excellent multitasking, problem-solving, and collaboration skills - Self-starter who can work independently with minimal supervision - Technical Skills: - Strong technical writing skills and understanding of developer documentation requirements - Experience documenting APIs and/or SDKs - Familiarity with modern documentation publication pipeline and tools - Proficiency in using tools such as MadCap Flare, MS Word, Google Docs, and WordPress - Experience with markdown and RESTful-like technologies and documentation - Familiarity with GitLab CI/CD pipelines, third-party API documentation tools, Docker, and Static Site Generator tools - Knowledge of modern engineering workflows like Agile or Kanban **Additional Details:** Ideally, you should have experience working with Google Analytics, Google Tag Manager, and GenAI tools and technologies to enhance your skill set