Support Project Lead

As a Global Project Lead - CongressHub and Analytics at Novo Nordisk Global Business Services (GBS) in Bangalore, India, you will play a crucial role in driving innovation and enhancing customer experiences in a global setting. Your responsibilities will include: - Driving the overall development and optimization of the CongressHub website to ensure a best-in-class customer experience and support business needs and targets. - Leading the backlog of development items for CongressHub in collaboration with key stakeholders, ensuring optimal coordination and efficient resource utilization. - Establishing and maintaining cross-functional collaboration to drive omnichannel and data insights ambitions for congresses. - Taking a data-driven approach to optimize healthcare professional (HCP) experiences across CongressHub and the wider HCP+ ecosystem at Novo Nordisk. - Leading and supporting various global omnichannel digital projects, ensuring timely deliverables and global-local alignment. - Acting as a sparring partner for data and insight-related projects to enhance customer experience. - Building strong relationships with global brand teams, IO teams, markets, and market OCE leads to support strategic priorities and ensure effective collaboration. - Driving innovation and exploring new technologies to personalize customer experiences and enhance the development strategy. Qualifications required for this role include: - Masters or bachelors degree in a relevant area. - At least 8 years of work experience with a minimum of 5 years in multichannel/digital marketing, customer experience, and digital platforms optimization. - Advanced competencies in driving performance, stakeholder relationships, cross-functional processes, leveraging insights, strategy and tactics development, and digital/omnichannel customer engagement. - Advanced project management skills, including project initiation, planning, execution, risk management, budget management, and completion. In addition to your role as a Global Project Lead, you will be part of the Congress Excellence team within Global Medical Affairs, Product & Portfolio Strategy at Novo Nordisk GBS. The team is headquartered in Denmark and comprises highly motivated project managers, a dedicated graphic designer, and copywriter. Working closely with the Global Medical Affairs teams in Denmark, the team delivers clear, evidence-based scientific and medical communications about products to the external scientific community. The mission is to design and co-create exemplary engagement across all congress activities that support lead generation and increase visibility of Novo Nordisk congress initiatives. Novo Nordisk has been driven by a single purpose for over 100 years: to defeat serious chronic diseases and help millions of people live healthier lives. If you are passionate about driving innovation and enhancing global customer experiences, this role might be the perfect fit for you. As a Global Project Lead - CongressHub and Analytics at Novo Nordisk Global Business Services (GBS) in Bangalore, India, you will play a crucial role in driving innovation and enhancing customer experiences in a global setting. Your responsibilities will include: - Driving the overall development and optimization of the CongressHub website to ensure a best-in-class customer experience and support business needs and targets. - Leading the backlog of development items for CongressHub in collaboration with key stakeholders, ensuring optimal coordination and efficient resource utilization. - Establishing and maintaining cross-functional collaboration to drive omnichannel and data insights ambitions for congresses. - Taking a data-driven approach to optimize healthcare professional (HCP) experiences across CongressHub and the wider HCP+ ecosystem at Novo Nordisk. - Leading and supporting various global omnichannel digital projects, ensuring timely deliverables and global-local alignment. - Acting as a sparring partner for data and insight-related projects to enhance customer experience. - Building strong relationships with global brand teams, IO teams, markets, and market OCE leads to support strategic priorities and ensure effective collaboration. - Driving innovation and exploring new technologies to personalize customer experiences and enhance the development strategy. Qualifications required for this role include: - Masters or bachelors degree in a relevant area. - At least 8 years of work experience with a minimum of 5 years in multichannel/digital marketing, customer experience, and digital platforms optimization. - Advanced competencies in driving performance, stakeholder relationships, cross-functional processes, leveraging insights, strategy and tactics development, and digital/omnichannel customer engagement. - Advanced project management skills, including project initiation, planning, execution, risk management, budget management, and completion. In addition to your role as a Globa