Student Support Admission Officer

<p><strong>Purpose of the SSAO role:</strong></p>

<p>The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.</p>

<p><strong><strong>As an SSAO, you are expected to:</strong></strong></p>

<ol>

<li><span></span>Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.</li>

<li><span></span>Ensure collection of outstanding fee from parents within the specified time.</li>

<li><span></span>Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.</li>

<li><span></span>Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.</li>

<li><span></span>Ensure adherence to internal processes and compliances.</li>

</ol>

<p><strong><strong>To be successful in the SSAO role you are required to have:</strong></strong></p>

<ol>

<li><span></span>An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.</li>

<li><span></span>Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.</li>

<li><span></span>Fluency in communication of English and Regional language.</li>

</ol>

<p><strong><strong>Must have Attitude:</strong></strong></p>

<ol>

<li><span></span>Customer Orientation</li>

<li><span></span>Sense of Ownership and Accountability.</li>

<li><span></span>Result orientation</li>

<li><span></span>Emotional intelligence for working in a Team.</li>

</ol>

<p><strong><strong>Qualification:</strong></strong></p>

<ol>

<li><span></span>Must have bachelors degree.</li>

<li><span></span>Preferred BTech / MBA /Masters in Psychology, Education etc.</li>

</ol>

<p><strong><strong>Experience:</strong></strong></p>

<ol>

<li><span></span>Previous experience in counselling of educational services.</li>

<li><span></span>Previous experience of Business to Customer (B2C) sales across industries.</li>

</ol>

<p><strong><strong>Key Interactions:</strong></strong></p>

<ul>

<li><span></span><strong><strong>External</strong></strong>

<ul>

<li><span></span>Students, Parents & Schools Representatives.</li>

</ul>

</li>

<li><span></span><strong><strong>Internal</strong></strong>

<ul>

<li><span></span>Branch Academic & Non-Academic teams.</li>

<li><span></span>Regional Student Support Centre.</li>

<li><span></span>Regional Sales & Operations Team.</li>

</ul>

</li>

</ul>