Sr. Manager, Solution Architect, ServiceNow App Engine

You are a candidate with 7-9 years of hands-on design, development, and deployment experience with the ServiceNow platform. Additionally, you possess ServiceNow administration experience. Responsibilities: - Configuration/Customization of the ServiceNow platform, including creating workflows. - Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area. - Design, code, configure, unit test, maintain, and document software deliverables using agreed-upon standards and tools. - Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service). - Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow. - Perform integrations and process automation using Service Now Orchestration. - Load, manipulate and maintain data between ServiceNow and other systems. - Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application. - Collaborate with team members and business users to clarify requirements and confirm design/implementation. - Follow set coding best practices and standards. - Foster a collaborative and team-oriented environment. - Adhere to the system development life cycle (SDLC) processes. - Test and debug team solutions. - Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team. - Document processes/solutions/fixes in Knowledge Base. - Maintain a regular and predictable work schedule. - Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment. - Perform other duties as necessary. Qualifications: - BS degree or higher in Information Technology or a related technical field plus 2 or more years of related experience. - Strong analytical, problem-solving, and collaborative skills. - Thorough understanding of ITIL/ITSM processes. - ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset). - Experience in CMDB, Discovery and integration with other external modules. - Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX. - Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) - Hands-on experience developing using JavaScript. - Hands-on experience working with relational databases. - Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX. - Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS. - ServiceNow Certified Application Developer. - Experience utilizing Agile/SCRUM Methodologies. - Understanding of the systems development life cycle (SDLC) processes. - Strong understanding of troubleshooting principles and practices - Ability to work independently and take initiative in problem-solving - Proficient critical thinking, analytical, problem-solving, and reasoning skills - Must be able to learn and support new and fast-changing technologies Preferred Qualifications: - Excellent communication skills and strong customer service skills. You are a candidate with 7-9 years of hands-on design, development, and deployment experience with the ServiceNow platform. Additionally, you possess ServiceNow administration experience. Responsibilities: - Configuration/Customization of the ServiceNow platform, including creating workflows. - Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area. - Design, code, configure, unit test, maintain, and document software deliverables using agreed-upon standards and tools. - Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service). - Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow. - Perform integrations and process automation using Service Now Orchestration. - Load, manipulate and maintain data between ServiceNow and other systems. - Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application. - Collaborate with team members and business users to clarify requirements and confirm design/implementation. - Follow set coding best practices and standards. - Foster a collaborative and team-oriented environment. - Adhere to the system development life cycle (SDLC) processes. - Test and debug team solutions. - Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to te