Sr Manager - Service Delivery & Management

As a Project Manager at Tata Communications, your role involves identifying new projects, allocating project teams, monitoring their progress, and resolving interfunctional issues. Your primary objective is to improve turnaround time, manage cost efficiency, enhance productivity, achieve first-time right results, and ensure processes and systems are easy to use and follow. This tactical role plays a significant part in defining the direction of operating plans based on the business strategy, impacting the business unit's overall results in the mid-term. **Key Responsibilities:** - Execute projects on a cross-functional and regional basis within allocated costs, defined scope, and timelines. - Drive compliance to the change control process. - Periodically review business processes and performance against various parameters (turnaround time, ease of use, first time right, cost). - Collaborate with various teams within the business to identify issues and opportunities. - Seek inputs and ideas from other businesses facing similar challenges. - Create statistics to analyze issues and build business cases for the project. - Identify project managers and teams based on the nature of identified issues and relevance to functions. - Review project charters prepared by teams and provide guidance. - Finalize project milestones and KPIs. - Discuss project charters and milestones at weekly meetings and status on biweekly calls for any hurdles or roadblocks. - Track success of complete projects against specific KPIs. - Review projects quarterly with senior stakeholders from respective functions, their achievements, and any hurdles to be resolved. - Drive interfunctional coordination for issue resolution as required. - Develop and conduct training on the new process with the project team for relevant stakeholders. - Support the launch of new products and services by identifying internal processes affected. - Prepare change roll out plan and participate in launch review calls to provide status updates and resolve dependencies. - Oversee the roll out of the change plan and drive course correction where required. **Qualification Required:** - Relevant years of experience in operations and project management roles. **Desired Skill Sets:** - Good knowledge of techniques for planning, monitoring, and controlling programs. - Sound business case development and approvals skills. - Good knowledge of program and project management methods. - Good knowledge of budgeting and resource allocation procedures. As a Project Manager at Tata Communications, your role involves identifying new projects, allocating project teams, monitoring their progress, and resolving interfunctional issues. Your primary objective is to improve turnaround time, manage cost efficiency, enhance productivity, achieve first-time right results, and ensure processes and systems are easy to use and follow. This tactical role plays a significant part in defining the direction of operating plans based on the business strategy, impacting the business unit's overall results in the mid-term. **Key Responsibilities:** - Execute projects on a cross-functional and regional basis within allocated costs, defined scope, and timelines. - Drive compliance to the change control process. - Periodically review business processes and performance against various parameters (turnaround time, ease of use, first time right, cost). - Collaborate with various teams within the business to identify issues and opportunities. - Seek inputs and ideas from other businesses facing similar challenges. - Create statistics to analyze issues and build business cases for the project. - Identify project managers and teams based on the nature of identified issues and relevance to functions. - Review project charters prepared by teams and provide guidance. - Finalize project milestones and KPIs. - Discuss project charters and milestones at weekly meetings and status on biweekly calls for any hurdles or roadblocks. - Track success of complete projects against specific KPIs. - Review projects quarterly with senior stakeholders from respective functions, their achievements, and any hurdles to be resolved. - Drive interfunctional coordination for issue resolution as required. - Develop and conduct training on the new process with the project team for relevant stakeholders. - Support the launch of new products and services by identifying internal processes affected. - Prepare change roll out plan and participate in launch review calls to provide status updates and resolve dependencies. - Oversee the roll out of the change plan and drive course correction where required. **Qualification Required:** - Relevant years of experience in operations and project management roles. **Desired Skill Sets:** - Good knowledge of techniques for planning, monitoring, and controlling programs. - Sound business case development and approvals skills. - Good knowledge of program and project management methods. - Good knowl