Software Tester Technical Support

Role Overview: As a Specialist with 4+ years of experience, you will provide real-time assistance to clients by troubleshooting and resolving hardware and software issues. Your responsibilities will include helping clients and supporting personal level 1 and 2 with issues related to the installation and configuration of the product. You will be expected to manage case loads, respond to issues within the SLA timeframe, and document solutions, processes, and procedures. Key Responsibilities: - Excellent verbal and written communication skills for explaining complex technical concepts to non-technical users - Ability to prioritize tasks and manage multiple support tickets simultaneously - Diagnose and resolve technical, hardware, software, and network issues via phone, email, or chat tools - Knowledge of MySQL or equivalent database to query information - Familiarity with ticketing systems such as ServiceNow and Zendesk; Siebel knowledge is a plus - Understanding of rest API usage and experience in creating APIs is advantageous - Desired knowledge of programming languages like Python or JavaScript - Experience in building software tools to automate manual processes using frameworks like Angular and Flask - Familiarity with debugging tools such as Sumo Logic, Mixpanel, and SSH commands in Linux Qualifications Required: - Excellent verbal and written communication skills - Ability to prioritize tasks and manage multiple support tickets - Proficiency in troubleshooting and diagnosing technical issues - Experience with databases like MySQL - Familiarity with ticketing systems such as ServiceNow and Zendesk - Knowledge of rest API usage and creation - Proficiency in programming languages like Python or JavaScript - Experience in building software tools using frameworks like Angular and Flask - Familiarity with debugging tools like Sumo Logic, Mixpanel, and SSH commands in Linux Please note: The job description also includes additional details about the company GlobalLogic, highlighting a culture of caring, learning and development opportunities, interesting and meaningful work, balance and flexibility, and being a high-trust organization. Role Overview: As a Specialist with 4+ years of experience, you will provide real-time assistance to clients by troubleshooting and resolving hardware and software issues. Your responsibilities will include helping clients and supporting personal level 1 and 2 with issues related to the installation and configuration of the product. You will be expected to manage case loads, respond to issues within the SLA timeframe, and document solutions, processes, and procedures. Key Responsibilities: - Excellent verbal and written communication skills for explaining complex technical concepts to non-technical users - Ability to prioritize tasks and manage multiple support tickets simultaneously - Diagnose and resolve technical, hardware, software, and network issues via phone, email, or chat tools - Knowledge of MySQL or equivalent database to query information - Familiarity with ticketing systems such as ServiceNow and Zendesk; Siebel knowledge is a plus - Understanding of rest API usage and experience in creating APIs is advantageous - Desired knowledge of programming languages like Python or JavaScript - Experience in building software tools to automate manual processes using frameworks like Angular and Flask - Familiarity with debugging tools such as Sumo Logic, Mixpanel, and SSH commands in Linux Qualifications Required: - Excellent verbal and written communication skills - Ability to prioritize tasks and manage multiple support tickets - Proficiency in troubleshooting and diagnosing technical issues - Experience with databases like MySQL - Familiarity with ticketing systems such as ServiceNow and Zendesk - Knowledge of rest API usage and creation - Proficiency in programming languages like Python or JavaScript - Experience in building software tools using frameworks like Angular and Flask - Familiarity with debugging tools like Sumo Logic, Mixpanel, and SSH commands in Linux Please note: The job description also includes additional details about the company GlobalLogic, highlighting a culture of caring, learning and development opportunities, interesting and meaningful work, balance and flexibility, and being a high-trust organization.