Site Reliability Engineer

As a Site Reliability Engineer at NICE, you will play a crucial role in supporting large complex enterprise software clients, including applications, servers, SQL, and network. Your excellent problem-solving skills will be essential as you work to deliver insights from massive scale data in real-time. Here's what the role entails: **Role Overview:** You will be responsible for monitoring system availability, managing platform infrastructure and applications, and improving the reliability, quality, and time-to-market of software solutions. Your focus will be on optimizing system performance, ensuring operational support for multiple large distributed software applications, and collaborating with development teams to enhance services. **Key Responsibilities:** - Run the production environment, monitoring availability and system health - Build software and systems to manage platform infrastructure and applications - Improve reliability, quality, and time-to-market of software solutions - Measure and optimize system performance, pushing capabilities forward - Provide primary operational support and engineering for multiple large distributed software applications - Gather and analyze metrics to assist in performance tuning and fault finding - Partner with development teams to improve services through rigorous testing and release procedures - Participate in system design consulting, platform management, and capacity planning - Create sustainable systems and services through automation and uplifts - Balance feature development speed and reliability with service level objectives **Qualifications Required:** - 2+ years of programming/scripting experience with languages like Go, Python, .Net (C#), Node - Bachelors degree in computer science, Engineering, or related field - 2-3 years of experience in systems engineering, automation, and reliability - Proficiency in at least one programming language and experience with scripting languages - Deep understanding of cloud computing platforms, services, and infrastructure as code tools - Knowledge of CI/CD concepts and tools, containerization technologies, and microservices architecture - Experience with monitoring and observability tools - Strong problem-solving skills and ability to troubleshoot complex issues in distributed systems - Experience in incident management and postmortems - Willingness to work on Graveyard Shift You may have an advantage if you also have experience with Kubernetes, Grafana, AWS, Azure, and DevOps. If you are looking to join a global company like NICE, where innovation, collaboration, and growth opportunities are endless, this could be the perfect role for you. Embrace the NICE-FLEX hybrid model for maximum flexibility and contribute to a fast-paced, collaborative, and creative environment. Don't miss the chance to be a part of a market-disrupting team at NICE! As a Site Reliability Engineer at NICE, you will play a crucial role in supporting large complex enterprise software clients, including applications, servers, SQL, and network. Your excellent problem-solving skills will be essential as you work to deliver insights from massive scale data in real-time. Here's what the role entails: **Role Overview:** You will be responsible for monitoring system availability, managing platform infrastructure and applications, and improving the reliability, quality, and time-to-market of software solutions. Your focus will be on optimizing system performance, ensuring operational support for multiple large distributed software applications, and collaborating with development teams to enhance services. **Key Responsibilities:** - Run the production environment, monitoring availability and system health - Build software and systems to manage platform infrastructure and applications - Improve reliability, quality, and time-to-market of software solutions - Measure and optimize system performance, pushing capabilities forward - Provide primary operational support and engineering for multiple large distributed software applications - Gather and analyze metrics to assist in performance tuning and fault finding - Partner with development teams to improve services through rigorous testing and release procedures - Participate in system design consulting, platform management, and capacity planning - Create sustainable systems and services through automation and uplifts - Balance feature development speed and reliability with service level objectives **Qualifications Required:** - 2+ years of programming/scripting experience with languages like Go, Python, .Net (C#), Node - Bachelors degree in computer science, Engineering, or related field - 2-3 years of experience in systems engineering, automation, and reliability - Proficiency in at least one programming language and experience with scripting languages - Deep understanding of cloud computing platforms, services, and infrastructure as code tools - Knowledge of CI/CD concepts and tools, containerization