ServiceNow - Business Analyst

Role Overview: As a Senior ServiceNow Business Process Consultant / Business Analyst at NTT DATA, you will play a crucial role in leading client engagements, from discovery through delivery. You will be responsible for advising clients on best practices for ServiceNow implementations and optimizing their processes through requirements gathering and stakeholder engagement. Key Responsibilities: - Lead functional discovery sessions and process workshops to define client-specific business process solutions. - Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, and ITAM, including Software Asset Management and Hardware Asset Management. - Create dynamic collateral such as process workflows, workshop presentations, and training materials. - Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities. - Develop and maintain end-to-end process flows and gap analyses to support solution design. - Prepare and execute test plans, facilitate UAT, and support go-live activities. - Serve as the eyes and ears of the delivery team throughout the project lifecycle. - Facilitate stakeholder demos and provide solution-focused support to improve process efficiency. - Collaborate with project leadership to ensure alignment between business goals and technical solutions. Qualifications: - 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules. - 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement. - Proven ability to lead client workshops and translate business needs into actionable solutions. - Strong understanding of Agile methodologies and experience supporting Scrum teams. - Mandatory Certificates: CSA, CAD, CIS (minimum 1). - Excellent communication, facilitation, and documentation skills. About NTT DATA: NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. With expertise in diverse areas and a commitment to innovation, optimization, and transformation, NTT DATA is a top employer with experts around the world. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to helping organizations and society move confidently into the digital future. In conclusion, at NTT DATA, you will have the opportunity to work with top-tier clients, cutting-edge ServiceNow solutions, and be part of a collaborative, fast-paced, and growth-oriented consulting team where you can make a meaningful impact by helping organizations transform their business processes. Role Overview: As a Senior ServiceNow Business Process Consultant / Business Analyst at NTT DATA, you will play a crucial role in leading client engagements, from discovery through delivery. You will be responsible for advising clients on best practices for ServiceNow implementations and optimizing their processes through requirements gathering and stakeholder engagement. Key Responsibilities: - Lead functional discovery sessions and process workshops to define client-specific business process solutions. - Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, and ITAM, including Software Asset Management and Hardware Asset Management. - Create dynamic collateral such as process workflows, workshop presentations, and training materials. - Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities. - Develop and maintain end-to-end process flows and gap analyses to support solution design. - Prepare and execute test plans, facilitate UAT, and support go-live activities. - Serve as the eyes and ears of the delivery team throughout the project lifecycle. - Facilitate stakeholder demos and provide solution-focused support to improve process efficiency. - Collaborate with project leadership to ensure alignment between business goals and technical solutions. Qualifications: - 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules. - 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement. - Proven ability to lead client workshops and translate business needs into actionable solutions. - Strong understanding of Agile methodologies and experience supporting Scrum teams. - Mandatory Certificates: CSA, CAD, CIS (minimum 1). - Excellent communication, facilitation, and documentation skills. About NTT DATA: NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. With expertise in diverse areas and a commitment to innovation, optimization, and transformation, NTT DATA is a top employer with exp