Senior network & cloud support analyst

You will be working as a Cloud Managed Services Engineer at Versa Networks, Inc., a leading vendor of next-generation Software Defined solutions and architectures specializing in SASE (Secure Access Service Edge). Your role involves providing end-to-end management and technical support to debug complex networking problems reported by customers on the Versa hosted platform/solution. **Roles and Responsibilities:** - Monitor and take corrective actions for the hosted environment. - Assist customers in solving reported product and network problems of varying complexity. - Replicate customer issues in a lab environment and work with engineering teams to test possible fixes. - Handle problems of diverse scope across all solutions from Versa. - Manage incident/ticket lifecycle and set up infrastructure. - Create knowledge articles and have the ability to write bash/python scripts (optional). **Essential Skills:** - Proficiency in ROUTING, OSPF & BGP, MPLS, L3 VPN. - In-depth knowledge of TCP/IP protocol suite, SFW, NGFW, and IPSec VPN/SSL-VPN/NAT/GRE. - Hands-on experience in anti-virus software, intrusion detection, firewalls, and content filtering. - Understanding of security logs, vulnerabilities, CVEs, threat map, and handling perimeter security, endpoint security, web, and email security. - Familiarity with ticketing processes, Linux/Unix environments, Virtualization, and related technologies. - Experience in managing, supporting, and deploying network infrastructures. - Strong diagnostic abilities for server or network alerts, events, or issues. - Excellent time management, organizational skills, and the ability to handle multiple tasks with minimal supervision. - Effective oral and written communication skills for conflict resolution and working in 24x7 rotational shifts. **Desired Skills:** - Configuration and troubleshooting of networks and security appliances. - Experience in Threat Analysis, Security Incident handling, and certifications like CEH, GIAC, CCSP. - SIEM administration for standard and Custom Log Source Onboarding of On-prem/Cloud. You will be an individual contributor with exceptional interpersonal, communication, problem-solving, and troubleshooting skills, committed to ensuring customer satisfaction. Your role will involve debugging hardware & software system level problems in a multi-vendor multi-protocol network environment and a willingness to learn new technologies. At Versa Networks, you will be part of a rapidly growing organization with a pragmatic team and a healthy work-life balance. Competitive compensation packages and quality of life benefits are offered in an inspiring environment alongside skilled and passionate coworkers. You will be working as a Cloud Managed Services Engineer at Versa Networks, Inc., a leading vendor of next-generation Software Defined solutions and architectures specializing in SASE (Secure Access Service Edge). Your role involves providing end-to-end management and technical support to debug complex networking problems reported by customers on the Versa hosted platform/solution. **Roles and Responsibilities:** - Monitor and take corrective actions for the hosted environment. - Assist customers in solving reported product and network problems of varying complexity. - Replicate customer issues in a lab environment and work with engineering teams to test possible fixes. - Handle problems of diverse scope across all solutions from Versa. - Manage incident/ticket lifecycle and set up infrastructure. - Create knowledge articles and have the ability to write bash/python scripts (optional). **Essential Skills:** - Proficiency in ROUTING, OSPF & BGP, MPLS, L3 VPN. - In-depth knowledge of TCP/IP protocol suite, SFW, NGFW, and IPSec VPN/SSL-VPN/NAT/GRE. - Hands-on experience in anti-virus software, intrusion detection, firewalls, and content filtering. - Understanding of security logs, vulnerabilities, CVEs, threat map, and handling perimeter security, endpoint security, web, and email security. - Familiarity with ticketing processes, Linux/Unix environments, Virtualization, and related technologies. - Experience in managing, supporting, and deploying network infrastructures. - Strong diagnostic abilities for server or network alerts, events, or issues. - Excellent time management, organizational skills, and the ability to handle multiple tasks with minimal supervision. - Effective oral and written communication skills for conflict resolution and working in 24x7 rotational shifts. **Desired Skills:** - Configuration and troubleshooting of networks and security appliances. - Experience in Threat Analysis, Security Incident handling, and certifications like CEH, GIAC, CCSP. - SIEM administration for standard and Custom Log Source Onboarding of On-prem/Cloud. You will be an individual contributor with exceptional interpersonal, communication, problem-solving, and troubleshooting skills, committed to ensuring customer satisfaction. Your role will involve deb