Senior Manager-Service Delivery Lead

As a Service Delivery Lead at EY, you will play a crucial role in managing end-to-end operations of support engagements, bringing in your minimum experience level of 16-20 years. Your responsibilities will include: - Managing support projects with prior experience in the field. - Supervising resources required for support on different shifts and on-call coverage as per contract needs. - Demonstrating expertise in maintenance, support, maintenance configuration, testing, integration, and deployment. - Ensuring the management of key SLAs and KPIs for the successful execution of projects. To be successful in this role, you should possess the following skills and attributes: - Understanding and experience of software development best practices. - Excellent business communication and leadership skills. - Previous client-facing experience. - Familiarity with tools such as Service-now, JIRA, soap-ui, eclipse IDE, SVN, and Jenkins. - Knowledge of service management, change management activities, SLAs, and estimator tools. - Experience in incident management, problem management, and release management. To qualify for this role, you must have: - Service management knowledge as per ITIL. - Good communication and resource management skills. Certification Requirement: - ITIL 4 certification (Must have) At EY Global Delivery Services (GDS), you will be part of a dynamic and truly global delivery network that offers fulfilling career opportunities. Working across different service lines and geographies, you will collaborate with EY teams on exciting projects and renowned brands worldwide. Some of the benefits of joining EY include: - Continuous learning opportunities to develop your skills and mindset. - Flexibility and tools to make a meaningful impact in your own way. - Transformative leadership insights, coaching, and confidence-building. - Embracing a diverse and inclusive culture where your voice is valued to help others find theirs. EY's purpose is to build a better working world by creating long-term value for clients, people, and society, and building trust in the capital markets. With diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate efficiently in various sectors. Join EY to work towards a better working world. Required Experience: Senior Manager As a Service Delivery Lead at EY, you will play a crucial role in managing end-to-end operations of support engagements, bringing in your minimum experience level of 16-20 years. Your responsibilities will include: - Managing support projects with prior experience in the field. - Supervising resources required for support on different shifts and on-call coverage as per contract needs. - Demonstrating expertise in maintenance, support, maintenance configuration, testing, integration, and deployment. - Ensuring the management of key SLAs and KPIs for the successful execution of projects. To be successful in this role, you should possess the following skills and attributes: - Understanding and experience of software development best practices. - Excellent business communication and leadership skills. - Previous client-facing experience. - Familiarity with tools such as Service-now, JIRA, soap-ui, eclipse IDE, SVN, and Jenkins. - Knowledge of service management, change management activities, SLAs, and estimator tools. - Experience in incident management, problem management, and release management. To qualify for this role, you must have: - Service management knowledge as per ITIL. - Good communication and resource management skills. Certification Requirement: - ITIL 4 certification (Must have) At EY Global Delivery Services (GDS), you will be part of a dynamic and truly global delivery network that offers fulfilling career opportunities. Working across different service lines and geographies, you will collaborate with EY teams on exciting projects and renowned brands worldwide. Some of the benefits of joining EY include: - Continuous learning opportunities to develop your skills and mindset. - Flexibility and tools to make a meaningful impact in your own way. - Transformative leadership insights, coaching, and confidence-building. - Embracing a diverse and inclusive culture where your voice is valued to help others find theirs. EY's purpose is to build a better working world by creating long-term value for clients, people, and society, and building trust in the capital markets. With diverse teams in over 150 countries, EY provides trust through assurance and helps clients grow, transform, and operate efficiently in various sectors. Join EY to work towards a better working world. Required Experience: Senior Manager