Senior Lead Site Reliability Engineer

As a Principal Site Reliability Engineer at JPMorgan Chase within the Chief Technology Office, you will collaborate with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. Your role involves ensuring that these NFRs are considered in the design and testing phases of your products, monitoring customer experience through service level indicators, and defining and implementing service level objectives in production. **Key Responsibilities:** - Create high-quality designs, roadmaps, and program charters for delivery by yourself or engineers under your guidance - Provide advice and mentorship to other engineers, serving as a valuable resource for technical and business-related queries - Demonstrate site reliability principles daily and advocate for the adoption of site reliability practices within your team - Collaborate with others to design and implement observability and reliability solutions for complex systems, ensuring robustness, stability, and minimal technical debt - Develop expertise in the applications and platforms under your responsibility, understanding their interdependencies and limitations - Evolve and debug critical components of applications and platforms - Offer continuous guidance, tools, and solutions to support the growth of the organization - Make significant contributions to JPMorgan Chase's site reliability community through internal forums, communities of practice, guilds, and conferences **Qualifications Required:** - Formal training or certification in SRE concepts and a minimum of 5 years of applied experience - Experience in Information Technology Infrastructure - SRE experience in a financial institution - Advanced knowledge of site reliability culture and principles, with a proven ability to implement site reliability practices within an application or platform - Proficiency in observability techniques such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. - Advanced understanding of software applications and technical processes, with expertise in one or more technical disciplines - Ability to communicate data-based solutions using complex reporting and visualization methods - Recognized as an active contributor to the engineering community - Continuously expand your network and lead evaluation sessions with vendors to align offerings with the organization's strategy **Preferred Qualifications:** - Ability to anticipate, identify, and troubleshoot defects discovered during testing - Strong communication skills, with the capacity to mentor and educate others on site reliability principles and practices As a Principal Site Reliability Engineer at JPMorgan Chase within the Chief Technology Office, you will collaborate with your fellow stakeholders to define non-functional requirements (NFRs) and availability targets for the services in your application and product lines. Your role involves ensuring that these NFRs are considered in the design and testing phases of your products, monitoring customer experience through service level indicators, and defining and implementing service level objectives in production. **Key Responsibilities:** - Create high-quality designs, roadmaps, and program charters for delivery by yourself or engineers under your guidance - Provide advice and mentorship to other engineers, serving as a valuable resource for technical and business-related queries - Demonstrate site reliability principles daily and advocate for the adoption of site reliability practices within your team - Collaborate with others to design and implement observability and reliability solutions for complex systems, ensuring robustness, stability, and minimal technical debt - Develop expertise in the applications and platforms under your responsibility, understanding their interdependencies and limitations - Evolve and debug critical components of applications and platforms - Offer continuous guidance, tools, and solutions to support the growth of the organization - Make significant contributions to JPMorgan Chase's site reliability community through internal forums, communities of practice, guilds, and conferences **Qualifications Required:** - Formal training or certification in SRE concepts and a minimum of 5 years of applied experience - Experience in Information Technology Infrastructure - SRE experience in a financial institution - Advanced knowledge of site reliability culture and principles, with a proven ability to implement site reliability practices within an application or platform - Proficiency in observability techniques such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. - Advanced understanding of software applications and technical proce