Senior IT Project Manager - Zoho CRM Platform

As an experienced professional in data science, statistics, or economics, you will be responsible for managing and optimizing Zoho CRM workflows, data automation, and customizations to meet evolving business needs. Your key responsibilities will include:

• Driving product and tool enhancements, including design, testing, and deployment of new functionalities. You will also work on vendor management activities to ensure timely and quality delivery solutions.
• Building and maintaining advanced dashboards and analytics reports that provide actionable insights for decision-making.
• Collaborating extensively with cross-functional teams, external vendors, and senior leadership to gather requirements, communicate progress, and ensure smooth change management.
• Acting as a change agent to promote user adoption of new IT tools and processes, providing training and support to stakeholders.
• Ensuring data governance, quality, and continuous process improvements in reporting and communication workflows.

To qualify for this role, you should have:

• A Graduate/Masters degree in data science, statistics, or economics with 5-10 years of experience.
• Experience or certification in Scrum, Agile, PMP, PMI, or relevant project management techniques.
• 5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project/vendor management, and data analytics.
• Proven expertise in product enhancement, deployment, and IT change management.
• Proficiency in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting tools.
• Strong vendor management and stakeholder communication skills.
• Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption.

Please note that this position offers an opportunity to work on cutting-edge technologies and make a significant impact on the organization's digital transformation journey. As an experienced professional in data science, statistics, or economics, you will be responsible for managing and optimizing Zoho CRM workflows, data automation, and customizations to meet evolving business needs. Your key responsibilities will include:

• Driving product and tool enhancements, including design, testing, and deployment of new functionalities. You will also work on vendor management activities to ensure timely and quality delivery solutions.
• Building and maintaining advanced dashboards and analytics reports that provide actionable insights for decision-making.
• Collaborating extensively with cross-functional teams, external vendors, and senior leadership to gather requirements, communicate progress, and ensure smooth change management.
• Acting as a change agent to promote user adoption of new IT tools and processes, providing training and support to stakeholders.
• Ensuring data governance, quality, and continuous process improvements in reporting and communication workflows.

To qualify for this role, you should have:

• A Graduate/Masters degree in data science, statistics, or economics with 5-10 years of experience.
• Experience or certification in Scrum, Agile, PMP, PMI, or relevant project management techniques.
• 5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project/vendor management, and data analytics.
• Proven expertise in product enhancement, deployment, and IT change management.
• Proficiency in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting tools.
• Strong vendor management and stakeholder communication skills.
• Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption.

Please note that this position offers an opportunity to work on cutting-edge technologies and make a significant impact on the organization's digital transformation journey.