Senior Customer Support Manager

You will be working as a Senior Information Technology Project Manager at CTL Infocom Pvt Ltd in Kochi. Your role will involve overseeing and managing IT projects, ensuring timely delivery, scope adherence, budget control, and maintaining quality standards. Your daily responsibilities will include project planning, resource allocation, team coordination, risk management, and stakeholder communication. Key Responsibilities: - Manage and oversee IT projects from initiation to completion - Ensure projects are delivered on time, within scope, and budget constraints - Coordinate with cross-functional teams to allocate resources effectively - Identify and manage project risks to ensure successful outcomes - Communicate effectively with stakeholders to provide project updates and address concerns Qualifications: - Strong program management and project planning skills - Proficient in Information Technology with strong analytical abilities - Excellent communication skills to interact with team members and stakeholders - Ability to lead cross-functional teams and manage resources efficiently - Bachelor's degree in Information Technology, Computer Science, or related field - PMP or similar Project Management certification is a plus - Experience in IT infrastructure and system integration projects - Proven track record of delivering large-scale IT projects on time and within budget CTL Infocom Pvt Ltd is a service-oriented company offering various solutions like ITeS, IBMS, Data Center, Audio & Video, and complete ELV systems. With a dedicated regional team available 24/7, supported by a strong central presence, the company ensures seamless coordination, proficient after-sales support, and enhanced customer service through web-enabled call logging and tracking system. You will be working as a Senior Information Technology Project Manager at CTL Infocom Pvt Ltd in Kochi. Your role will involve overseeing and managing IT projects, ensuring timely delivery, scope adherence, budget control, and maintaining quality standards. Your daily responsibilities will include project planning, resource allocation, team coordination, risk management, and stakeholder communication. Key Responsibilities: - Manage and oversee IT projects from initiation to completion - Ensure projects are delivered on time, within scope, and budget constraints - Coordinate with cross-functional teams to allocate resources effectively - Identify and manage project risks to ensure successful outcomes - Communicate effectively with stakeholders to provide project updates and address concerns Qualifications: - Strong program management and project planning skills - Proficient in Information Technology with strong analytical abilities - Excellent communication skills to interact with team members and stakeholders - Ability to lead cross-functional teams and manage resources efficiently - Bachelor's degree in Information Technology, Computer Science, or related field - PMP or similar Project Management certification is a plus - Experience in IT infrastructure and system integration projects - Proven track record of delivering large-scale IT projects on time and within budget CTL Infocom Pvt Ltd is a service-oriented company offering various solutions like ITeS, IBMS, Data Center, Audio & Video, and complete ELV systems. With a dedicated regional team available 24/7, supported by a strong central presence, the company ensures seamless coordination, proficient after-sales support, and enhanced customer service through web-enabled call logging and tracking system.