QA Engineer - Smart TV & Set-Top Box

Role Overview: You will be working on an exciting project involving engineering and quality assurance for a Tier-1 Global Streaming Platform. Your main responsibility will be to ensure the reliability of the Operating System across various devices (TVs and Players) already available in the market. This role involves close collaboration with the client's core engineering unit to troubleshoot live issues, validate firmware maintenance releases, and guarantee a seamless viewer experience worldwide in a fast-paced environment. Key Responsibilities: - Execute functional, regression, and sustaining test cycles on Smart TV and Set-Top Box platforms to ensure OS stability and compliance with product specifications. - Go beyond standard test execution by capturing logs (Serial/System logs) and performing initial debugging to isolate the root cause of crashes or defects before escalating to development. - Validate both live broadcast features (channel scanning, signal strength, EPG) and streaming application performance (video start time, adaptive bitrate switching) across various network conditions. - Act as the primary technical interface for the client, attending triage meetings with global engineering teams, providing detailed status updates, and clarifying technical queries across time zones. - Create comprehensive bug reports including steps to reproduce, system logs, and network captures, verify fixes, and manage the defect lifecycle in JIRA. - Configure and maintain complex test environments, including specific router settings and network simulations, to replicate customer issues. - Identify automation opportunities and maintain and execute basic Python scripts to improve testing efficiency. Qualifications Required: - 2 - 6 years of hands-on experience in validation and testing of Smart TVs, Set-Top Boxes (STBs), or embedded multimedia devices. - Deep familiarity with testing proprietary TV Operating Systems, including firmware updates, sideloading builds, and navigating developer modes. - Proficiency in Root Cause Analysis (RCA); ability to capture and analyse system logs (via Serial, Telnet, SSH) to identify failure points rather than just reporting bugs. - Strong understanding of OTT (Over-the-Top) streaming workflows, including video playback, buffering, and A/V sync analysis. - Knowledge of OTA (Over-the-Air) broadcast standards (ATSC, DVB, ISDB) and tuner functionality. - Solid knowledge of Router Configuration, Wi-Fi stability (2.4/5GHz), Good to have knowledge of DNS, and packet analysis using tools like Wireshark. - Excellent verbal and written communication skills, with specific experience interacting with clients or teams located in different geographical time zones. - Basic proficiency in Python scripting for automating repetitive tasks. - Hands-on experience with defect tracking and test management tools (e.g., JIRA, TestRail). Additional Company Details: At GlobalLogic, the culture revolves around caring for its employees, continuous learning and development opportunities, interesting and meaningful work, balance, flexibility, and being a high-trust organization. Joining GlobalLogic means being part of a safe, reliable, and ethical global company where integrity and trust are valued highly. You'll have the chance to work on impactful projects and collaborate with clients worldwide to bring innovative solutions to market. Role Overview: You will be working on an exciting project involving engineering and quality assurance for a Tier-1 Global Streaming Platform. Your main responsibility will be to ensure the reliability of the Operating System across various devices (TVs and Players) already available in the market. This role involves close collaboration with the client's core engineering unit to troubleshoot live issues, validate firmware maintenance releases, and guarantee a seamless viewer experience worldwide in a fast-paced environment. Key Responsibilities: - Execute functional, regression, and sustaining test cycles on Smart TV and Set-Top Box platforms to ensure OS stability and compliance with product specifications. - Go beyond standard test execution by capturing logs (Serial/System logs) and performing initial debugging to isolate the root cause of crashes or defects before escalating to development. - Validate both live broadcast features (channel scanning, signal strength, EPG) and streaming application performance (video start time, adaptive bitrate switching) across various network conditions. - Act as the primary technical interface for the client, attending triage meetings with global engineering teams, providing detailed status updates, and clarifying technical queries across time zones. - Create comprehensive bug reports including steps to reproduce, system logs, and network captures, verify fixes, and manage the defect lifecycle in JIRA. - Configure and maintain complex test environments, including specific router settings and network simulations, to replicate customer iss