Professional Services Project Manager

As a Professional Services Project Manager at RingCentral, you will play a key role in helping RingCentral achieve its strategic goals by growing the value and adoption of RingCentral products and services. You will be involved in running projects that involve unified communication and contact center in a SaaS/UCaaS environment, creating schedules for rollout of multiple locations, and overcoming project management hurdles to keep projects on track. Your responsibilities will include developing accurate performance and time estimates, managing multiple projects effectively, reporting project status regularly, and working with clients to gather information and set up porting from their existing carriers to RingCentral. Additionally, you will monitor project performance to ensure customer expectations are met and track the successful completion of short and long-term goals. Key Responsibilities: - Run projects involving unified communication and contact center in a SaaS/UCaaS environment - Create schedules for rollout of multiple locations - Overcome project management stumbling blocks to keep projects on track - Develop accurate performance and time estimates - Manage multiple projects effectively - Work with clients to gather information and set up porting to RingCentral - Monitor project performance to meet customer expectations - Track and analyze the successful completion of short and long-term goals - Develop project plans to share with clients and staff - Plan and monitor adherence to schedules Qualifications Required: - 8 to 10 years of overall experience, with 3+ years in Project Management Professional Services - Experience with Contact Center and Unified Communications - Experience with porting telephone numbers is preferred - Strong customer communication skills - Experience with Salesforce.com and Monday.com is preferred - Strong analytical skills to solve complex problems - Excellent computer skills including spreadsheet and word processing knowledge - High level of empathy, soft skills, and customer service best practices - Consistent follow-through and ability to meet deadlines - Exceptional prioritization skills - Agile and adaptable, able to handle a fast-changing landscape - Self-motivated, able to drive projects to completion - Ability to maintain confidentiality and professionalism - Certification in Project Management (PMP) or PRINCE2 is desired As a Professional Services Project Manager at RingCentral, you will play a key role in helping RingCentral achieve its strategic goals by growing the value and adoption of RingCentral products and services. You will be involved in running projects that involve unified communication and contact center in a SaaS/UCaaS environment, creating schedules for rollout of multiple locations, and overcoming project management hurdles to keep projects on track. Your responsibilities will include developing accurate performance and time estimates, managing multiple projects effectively, reporting project status regularly, and working with clients to gather information and set up porting from their existing carriers to RingCentral. Additionally, you will monitor project performance to ensure customer expectations are met and track the successful completion of short and long-term goals. Key Responsibilities: - Run projects involving unified communication and contact center in a SaaS/UCaaS environment - Create schedules for rollout of multiple locations - Overcome project management stumbling blocks to keep projects on track - Develop accurate performance and time estimates - Manage multiple projects effectively - Work with clients to gather information and set up porting to RingCentral - Monitor project performance to meet customer expectations - Track and analyze the successful completion of short and long-term goals - Develop project plans to share with clients and staff - Plan and monitor adherence to schedules Qualifications Required: - 8 to 10 years of overall experience, with 3+ years in Project Management Professional Services - Experience with Contact Center and Unified Communications - Experience with porting telephone numbers is preferred - Strong customer communication skills - Experience with Salesforce.com and Monday.com is preferred - Strong analytical skills to solve complex problems - Excellent computer skills including spreadsheet and word processing knowledge - High level of empathy, soft skills, and customer service best practices - Consistent follow-through and ability to meet deadlines - Exceptional prioritization skills - Agile and adaptable, able to handle a fast-changing landscape - Self-motivated, able to drive projects to completion - Ability to maintain confidentiality and professionalism - Certification in Project Management (PMP) or PRINCE2 is desired