Portuguese & Spanish Speaking Service Desk Engineer

As a Service Desk engineer with Spanish at LTIMindtree, your role is crucial in providing Level 1 and Level 1.5 technical support for end-users, ensuring timely resolution of IT-related issues, delivering exceptional customer service, and maintaining operational efficiency. Your responsibilities will include: - Responding to and resolving user-reported issues via phone, email, or ticketing system. - Performing initial diagnosis and troubleshooting for hardware, software, and network-related problems. - Handling service requests such as password resets, account provisioning, and application access. - Providing support in Portuguese and English, ensuring clear and professional communication. - Suggesting improvements to enhance service desk efficiency. Qualifications required for this role include: - Fluency in Portuguese and English (written and spoken). - Basic understanding of Windows OS, MS Office Suite, and common enterprise applications. - Experience of 12 years in IT Service Desk or technical support roles. - Exposure to L1.advanced application support, minor configuration tasks. - ITIL Foundation certification. - Excellent customer service and interpersonal skills. Additional Details: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. As a Larsen & Toubro Group company, we bring the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree to drive superior competitive differentiation, customer experiences, and business outcomes. We value teamwork, innovation, and continuous learning to stay ahead in the dynamic technology landscape. If you are willing to work in rotational shifts, including weekends if required, and meet the above qualifications, we encourage you to apply for this exciting contract role as a Service Desk engineer with Spanish. As a Service Desk engineer with Spanish at LTIMindtree, your role is crucial in providing Level 1 and Level 1.5 technical support for end-users, ensuring timely resolution of IT-related issues, delivering exceptional customer service, and maintaining operational efficiency. Your responsibilities will include: - Responding to and resolving user-reported issues via phone, email, or ticketing system. - Performing initial diagnosis and troubleshooting for hardware, software, and network-related problems. - Handling service requests such as password resets, account provisioning, and application access. - Providing support in Portuguese and English, ensuring clear and professional communication. - Suggesting improvements to enhance service desk efficiency. Qualifications required for this role include: - Fluency in Portuguese and English (written and spoken). - Basic understanding of Windows OS, MS Office Suite, and common enterprise applications. - Experience of 12 years in IT Service Desk or technical support roles. - Exposure to L1.advanced application support, minor configuration tasks. - ITIL Foundation certification. - Excellent customer service and interpersonal skills. Additional Details: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. As a Larsen & Toubro Group company, we bring the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree to drive superior competitive differentiation, customer experiences, and business outcomes. We value teamwork, innovation, and continuous learning to stay ahead in the dynamic technology landscape. If you are willing to work in rotational shifts, including weekends if required, and meet the above qualifications, we encourage you to apply for this exciting contract role as a Service Desk engineer with Spanish.