Platform Support Engineer (L3)

Role Overview: As a Platform Support Engineer (L3) at NTT DATA, you will exercise excellent customer service skills while applying technical knowledge to support various processes and technologies that deliver enterprise-wide business solutions to NTT customers. Your role will involve supporting users/administrators of the NTT platform, contributing to the growth of support service best practices, and collaborating with cross-functional teams to drive quicker issue resolution. Additionally, you will mentor less experienced team members and demonstrate strong troubleshooting skills to ensure successful resolution of technical challenges. Key Responsibilities: - Provide support to users/administrators of the NTT platform - Contribute to the growth of best practices for delivery of support services - Understand NTT platform, Cloud technologies, and troubleshooting practices for successful issue resolution - Act as a customer advocate by prioritizing and managing incidents and escalations - Engage with cross-functional teams to improve tools and processes - Mentor less experienced team members in various technologies Qualifications Required: - Bachelor's degree or equivalent in Information Technology/Computer Science or related field - ITIL v3 certification - Seasoned experience providing customer-facing technical support - Seasoned demonstrated experience providing web development support is highly desirable - Seasoned demonstrated experience working with the ServiceNow platform (ITSM, ITOM, CSM, and FSM) Additional Details of the Company: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, NTT DATA invests significantly each year to enable organizations to move confidently into the digital future. As an Equal Opportunity Employer, NTT DATA promotes a diverse culture and is dedicated to providing an environment free of discrimination and harassment based on various factors. Join NTT DATA's global team to accelerate your career and be part of a company that values diversity and inclusivity. Apply today to make an impact with NTT DATA. Role Overview: As a Platform Support Engineer (L3) at NTT DATA, you will exercise excellent customer service skills while applying technical knowledge to support various processes and technologies that deliver enterprise-wide business solutions to NTT customers. Your role will involve supporting users/administrators of the NTT platform, contributing to the growth of support service best practices, and collaborating with cross-functional teams to drive quicker issue resolution. Additionally, you will mentor less experienced team members and demonstrate strong troubleshooting skills to ensure successful resolution of technical challenges. Key Responsibilities: - Provide support to users/administrators of the NTT platform - Contribute to the growth of best practices for delivery of support services - Understand NTT platform, Cloud technologies, and troubleshooting practices for successful issue resolution - Act as a customer advocate by prioritizing and managing incidents and escalations - Engage with cross-functional teams to improve tools and processes - Mentor less experienced team members in various technologies Qualifications Required: - Bachelor's degree or equivalent in Information Technology/Computer Science or related field - ITIL v3 certification - Seasoned experience providing customer-facing technical support - Seasoned demonstrated experience providing web development support is highly desirable - Seasoned demonstrated experience working with the ServiceNow platform (ITSM, ITOM, CSM, and FSM) Additional Details of the Company: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, NTT DATA invests significantly each year to enable organizations to move confidently into the digital future. As an Equal Opportunity Employer, NTT DATA promotes a diverse culture and is dedicated to providing an environment free of discrimination and harassment based on various factors. Join NTT DATA's global team to accelerate your career and be part of a company that values diversity and inclusivity. Apply today to make an impact with NTT DATA.