Operation Manager - Dark Stores & Last Mile

As the Operations Manager - North, you will be responsible for overseeing the end-to-end operations of 7-10 dark stores across the Delhi NCR region. Your role will require strong ownership of store operations, sales performance, inventory control, and people management to ensure operational excellence and business growth. **Key Responsibilities:** - **Operations and Store Management:** - Manage the day-to-day operations of assigned dark stores to ensure smooth and efficient functioning. - Drive adherence to SOPs, quality standards, and operational benchmarks. - Ensure optimal store productivity and cost efficiency. - **Sales and Performance Management:** - Monitor and improve store-level sales performance. - Work closely with cross-functional teams to achieve regional targets. - **Inventory and Replenishment:** - Oversee inventory management, stock accuracy, and shrinkage control. - Manage replenishment cycles and ensure product availability. - Support demand planning to align stock levels with sales forecasts. - **Demand Planning:** - Analyze demand patterns and coordinate with central teams for accurate forecasting. - Ensure minimal stock-outs and optimal inventory turns. - **Workforce Management:** - Plan and manage staff rostering to ensure adequate coverage. - Lead, coach, and develop store teams for high performance. - **People Management and Attrition Control:** - Own hiring, onboarding, performance management, and engagement of store teams. - Monitor attrition trends and implement retention initiatives. - Ensure compliance with HR policies and labor regulations. **Qualifications Required:** - 6-10 years of experience in operations management, preferably in retail, Q-commerce, dark stores, or multi-store environments. - Proven experience managing multiple stores or dark stores. - Strong understanding of operations, sales, inventory, replenishment, and demand planning. - Hands-on experience in people management and workforce planning. - Excellent analytical, communication, and leadership skills. - Ability to work in a fast-paced, startup, or high-growth environment. As the Operations Manager - North, you will be responsible for overseeing the end-to-end operations of 7-10 dark stores across the Delhi NCR region. Your role will require strong ownership of store operations, sales performance, inventory control, and people management to ensure operational excellence and business growth. **Key Responsibilities:** - **Operations and Store Management:** - Manage the day-to-day operations of assigned dark stores to ensure smooth and efficient functioning. - Drive adherence to SOPs, quality standards, and operational benchmarks. - Ensure optimal store productivity and cost efficiency. - **Sales and Performance Management:** - Monitor and improve store-level sales performance. - Work closely with cross-functional teams to achieve regional targets. - **Inventory and Replenishment:** - Oversee inventory management, stock accuracy, and shrinkage control. - Manage replenishment cycles and ensure product availability. - Support demand planning to align stock levels with sales forecasts. - **Demand Planning:** - Analyze demand patterns and coordinate with central teams for accurate forecasting. - Ensure minimal stock-outs and optimal inventory turns. - **Workforce Management:** - Plan and manage staff rostering to ensure adequate coverage. - Lead, coach, and develop store teams for high performance. - **People Management and Attrition Control:** - Own hiring, onboarding, performance management, and engagement of store teams. - Monitor attrition trends and implement retention initiatives. - Ensure compliance with HR policies and labor regulations. **Qualifications Required:** - 6-10 years of experience in operations management, preferably in retail, Q-commerce, dark stores, or multi-store environments. - Proven experience managing multiple stores or dark stores. - Strong understanding of operations, sales, inventory, replenishment, and demand planning. - Hands-on experience in people management and workforce planning. - Excellent analytical, communication, and leadership skills. - Ability to work in a fast-paced, startup, or high-growth environment.