Manager - Partner Engagement

As an experienced and dynamic Manager at Avalara in Pune, India, you will oversee and lead three critical teams: the Partner Engagement Desk Specialists, the Inside Strategic Alliance Managers (iSAMs), and the Inside Strategic Partnership Managers (iSPMs). Your key role will involve ensuring that partners have a seamless experience engaging with the partner program while nurturing existing partners to drive revenue and growth. **Managerial Responsibilities:** - Provide leadership, guidance, and mentorship to Partner Engagement Desk Specialists, iSAMs, and iSPMs. - Foster a collaborative and high-performance culture within the teams. - Set clear performance expectations and goals for team members. - Collaborate with senior management to develop and execute strategies for partner engagement and growth. - Efficiently allocate resources to meet team demands and ensure operational efficiency. **Partner Engagement Desk Responsibilities:** - Support Partner Engagement Desk Specialists in becoming experts on the partner program and Partner Portal. - Oversee onboarding and education of new partners. - Facilitate communication between team and various business units. - Ensure internal processes are well documented and updated for partner experience optimization. **Inside Strategic Alliance Manager (iSAM) Team Responsibilities:** - Lead iSAM team in nurturing relationships with partners to drive revenue. - Define and track key performance metrics for the team. **Inside Strategic Partnership Manager (iSPM) Team Responsibilities:** - Collaborate with SPM portfolio leaders on setting responsibilities for iSPMs. - Coach iSPMs in account planning, performance analysis, and partner relationship management. - Coordinate feedback loop to refine processes. **Qualifications:** - Support North American-based partner set and working hours. - Bachelor's degree in business, marketing, or related field. - Proven experience in managing teams in customer-facing roles. - Exceptional organizational skills and attention to detail. - Strong English communication skills. - Project management and issue triaging skills. - Experience with PRM, CRM, and issue tracking applications. - Ability to work independently and manage multiple tasks effectively. About Avalara: Avalara is defining the relationship between tax and tech with an industry-leading cloud compliance platform. The company values diversity and inclusion and offers opportunities for career growth and development. If you are looking to be part of a dynamic and innovative team, then Avalara is the place for you. As an experienced and dynamic Manager at Avalara in Pune, India, you will oversee and lead three critical teams: the Partner Engagement Desk Specialists, the Inside Strategic Alliance Managers (iSAMs), and the Inside Strategic Partnership Managers (iSPMs). Your key role will involve ensuring that partners have a seamless experience engaging with the partner program while nurturing existing partners to drive revenue and growth. **Managerial Responsibilities:** - Provide leadership, guidance, and mentorship to Partner Engagement Desk Specialists, iSAMs, and iSPMs. - Foster a collaborative and high-performance culture within the teams. - Set clear performance expectations and goals for team members. - Collaborate with senior management to develop and execute strategies for partner engagement and growth. - Efficiently allocate resources to meet team demands and ensure operational efficiency. **Partner Engagement Desk Responsibilities:** - Support Partner Engagement Desk Specialists in becoming experts on the partner program and Partner Portal. - Oversee onboarding and education of new partners. - Facilitate communication between team and various business units. - Ensure internal processes are well documented and updated for partner experience optimization. **Inside Strategic Alliance Manager (iSAM) Team Responsibilities:** - Lead iSAM team in nurturing relationships with partners to drive revenue. - Define and track key performance metrics for the team. **Inside Strategic Partnership Manager (iSPM) Team Responsibilities:** - Collaborate with SPM portfolio leaders on setting responsibilities for iSPMs. - Coach iSPMs in account planning, performance analysis, and partner relationship management. - Coordinate feedback loop to refine processes. **Qualifications:** - Support North American-based partner set and working hours. - Bachelor's degree in business, marketing, or related field. - Proven experience in managing teams in customer-facing roles. - Exceptional organizational skills and attention to detail. - Strong English communication skills. - Project management and issue triaging skills. - Experience with PRM, CRM, and issue tracking applications. - Ability to work independently and manage multiple tasks effectively. About Avalara: Avalara is defining the relationship between tax and tech with an industry-leading cloud compliance platform. The company values diversi