Manager, Information Systems

You will be responsible for leading the team to support and maintain the Amgen Veeva Vault Platform. This involves defining Amgen's Veeva Vault Platform support strategy, guiding technology decisions, and ensuring timely service delivery to platform users, including resolving their issues. The ideal candidate will have a consistent record of leadership in technology-driven environments, leading technology platforms and digital transformation initiatives, and a passion for fostering innovation and excellence in the biotechnology industry. Collaboration with cross-functional and global teams is essential to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational initiatives, develop a collaborative environment, and achieve high-quality results within a matrixed organizational structure. **Roles & Responsibilities:** - Develop and maintain the enterprise Veeva Vault Platform support strategy, ensuring alignment with business objectives. - Responsible for fostering platform reliability. - Identify and mitigate architectural risks, ensuring that the platform is scalable, secure, and resilient. - Maintain knowledge base of Veeva issues, including principles, standards, user guides, and models. - Drive continuous improvement in the architecture by identifying opportunities for innovation and efficiency. - Work with stakeholders to gather and analyze requirements, ensuring that solutions meet both business and technical needs. - Accountable for designing and building customizations & configurations on the Platform as per business needs, including creating custom objects, fields, workflows, and SDKs. - Responsible for strategizing Platform Integrations while adhering to consistent integration standards and patterns, designing integration workflows, building connectors, centralizing build & run, and implementing a consistent DevOps model for integrations. - Perform impact assessments, clearly define AS-IS and TO-BE states, and recommend platform upgrades in accordance with new features and functionalities released by Veeva. - Design platform architecture that can scale to meet growing business needs and performance demands. - Develop and maintain logical, physical, and conceptual data models to support business needs. - Establish and implement data standards, governance policies, and best practices. **What We Expect of You:** We are all different, yet we all use our unique contributions to serve patients. **Basic Qualifications:** - Master's degree with 4 - 6 years of experience in Computer Science, IT, or a related field; OR - Bachelor's degree with 6 - 8 years of experience in Computer Science, IT, or a related field; OR - Diploma with years of experience in Computer Science, IT, or a related field. **Functional Skills:** **Must-Have Skills:** - Solid understanding of Veeva Vault Platform and Veeva Vaults. - Experience with system integration technologies like Mulesoft, Databricks, etc. - Excellent knowledge of data model and governance. - 6-8 years of global pharmaceutical industry experience. - Solid understanding of pharmaceutical operations and data management business processes. - Experienced in pharmaceutical regulations and specifications. - Have Team/People management experience. - Experienced in GxP processes. - Experience working in Agile methodology, including Product Teams and Product Development models. - Proficiency in designing scalable, secure, and cost-effective solutions. - Ability to work late hours. - Ability to work with multiple teams to meet business and stakeholder needs. - Ability to lead and guide multiple teams to meet business needs and goals. - Have stakeholder and team management skills. **Good-to-Have Skills:** - Strong solution design and problem-solving skills. - Solid understanding of technology, function, or platform. - Experience in developing differentiated and deliverable solutions. - Ability to analyze client requirements and translate them into solutions. - Knowledge of Platform and Data Governance. **Professional Certifications:** - Veeva Vault Platform Administrator (mandatory) - SAFe DevOps Practitioner (mandatory) - SAFe for teams (preferred) **Soft Skills:** - Ability to convert business requirements into technical requirements. - Excellent critical-thinking and problem-solving skills. - Good communication and collaboration skills. - Proven awareness of how to function in a team setting. - Proven awareness of presentation skills. This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. You will be responsible for leading the team to support and maintain the Amgen Veeva Vault Platform. This involves defining Amgen's Veeva Vault Platform support strategy, guiding technology decisions, and ensuring timely service delivery to p