Lead Mortgage Auditor Automation & Customer Delivery

As a Lead Mortgage Auditor Automation & Customer Delivery at Infrrd, you will play a crucial role in the intersection of Mortgage Auditing, AI-powered workflow automation, and customer success. It is not a traditional auditor role, but a customer-facing domain leadership position where your expertise will be pivotal in ensuring successful adoption of AI-powered audit platform by mortgage customers.

**Role Overview:**

In this role, you will:

• Act as the primary mortgage audit Subject Matter Expert (SME) during onboarding, pilots, and go-live phases.
• Conduct end-to-end QC validation across various areas like income, assets, credit, appraisal, compliance, and closing documentation.
• Translate underwriting and QC checklists into structured automation workflows.
• Validate AI-generated audit outputs and flag discrepancies.
• Drive continuous process improvement and feedback loops.

**Key Responsibilities:**

• Present audit findings clearly to customers and explain system outputs in underwriting language.
• Work closely with Product and Engineering teams to clarify guideline logic and ensure accurate delivery.
• Partner with India-based audit and DP teams for consistent interpretation of guidelines.
• Identify gaps between customer guidelines and platform behavior.
• Support smooth transition from pilot to scaled delivery.

**Qualifications Required:**

• 5+ years of hands-on experience in US Residential Mortgage Underwriting or Post-Closing QC.
• Deep working knowledge of various mortgage guidelines and investor overlays.
• Proven experience in reviewing complete loan files.
• Strong analytical skills and ability to identify root causes.
• Comfortable engaging with customers and defending audit positions confidently.
• Experience working in distributed or cross-functional environments.

In this role, you will enjoy explaining underwriting logic, thinking in processes, being a domain authority in front of customers, leveraging AI for auditing enhancement, and taking ownership of delivery outcomes. Your job is to ensure mortgage customers trust and successfully adopt Infrrd's AI-powered audit platform through deep domain knowledge, structured thinking, and cross-functional collaboration.

Infrrd is a team of around 300 people who are structured, established, and ambitious. You will work directly with Product, Engineering, CSMs, and leadership to influence how mortgage audit automation is designed and shape the future of AI-powered mortgage workflows. Collaboration is global and meaningful, with teams distributed across the US, Europe, and India. As a Lead Mortgage Auditor Automation & Customer Delivery at Infrrd, you will play a crucial role in the intersection of Mortgage Auditing, AI-powered workflow automation, and customer success. It is not a traditional auditor role, but a customer-facing domain leadership position where your expertise will be pivotal in ensuring successful adoption of AI-powered audit platform by mortgage customers.

**Role Overview:**

In this role, you will:

• Act as the primary mortgage audit Subject Matter Expert (SME) during onboarding, pilots, and go-live phases.
• Conduct end-to-end QC validation across various areas like income, assets, credit, appraisal, compliance, and closing documentation.
• Translate underwriting and QC checklists into structured automation workflows.
• Validate AI-generated audit outputs and flag discrepancies.
• Drive continuous process improvement and feedback loops.

**Key Responsibilities:**

• Present audit findings clearly to customers and explain system outputs in underwriting language.
• Work closely with Product and Engineering teams to clarify guideline logic and ensure accurate delivery.
• Partner with India-based audit and DP teams for consistent interpretation of guidelines.
• Identify gaps between customer guidelines and platform behavior.
• Support smooth transition from pilot to scaled delivery.

**Qualifications Required:**

• 5+ years of hands-on experience in US Residential Mortgage Underwriting or Post-Closing QC.
• Deep working knowledge of various mortgage guidelines and investor overlays.
• Proven experience in reviewing complete loan files.
• Strong analytical skills and ability to identify root causes.
• Comfortable engaging with customers and defending audit positions confidently.
• Experience working in distributed or cross-functional environments.

In this role, you will enjoy explaining underwriting logic, thinking in processes, being a domain authority in front of customers, leveraging AI for auditing enhancement, and taking ownership of delivery outcomes. Your job is to ensure mortgage customers trust and successfully adopt Infrrd's AI-powered audit platform through deep domain knowledge, structured thinking, and cross-functional collaboration.

Infrrd is a team of around 300 people who are structured, established, and ambitious. You will work directly with Product, Engineering, CSMs, and leadership to influence how mortgage