IT Support Engineer, Network Infrastructure

As an IT Support Engineer at Wellwork Workspaces Pvt Ltd, your role involves managing and supporting software, hardware, and multi-tenant networking infrastructure in a dynamic coworking environment. You will provide L1/L2 technical support for hardware, software, and network issues, troubleshoot various systems, and design and manage multi-tenant VLAN network architecture. Additionally, you will configure and maintain LAN/WAN, routers, switches, firewalls, and Wi-Fi access points, implement VPNs, and monitor infrastructure using tools like SolarWinds, PRTG, or Nagios. Key Responsibilities: - Provide L1/L2 technical support for hardware, software, and network issues - Troubleshoot Windows/Linux/Mac systems, printers, and enterprise applications - Design and manage multi-tenant VLAN network architecture - Configure and maintain LAN/WAN, routers, switches, firewalls, and Wi-Fi access points - Implement VPNs (site-to-site & client), port security, 802.1X authentication - Manage ISP coordination, dual WAN load balancing, and failover setup - Deploy controller-based Wi-Fi solutions and optimize network performance - Implement QoS policies for VoIP, CRM, ERP, and video conferencing - Support SD-WAN and hybrid cloud connectivity - Install and maintain structured cabling, patch panels, and rack infrastructure - Configure firewalls, IDS/IPS, endpoint protection, and ensure cybersecurity compliance - Manage Active Directory and Microsoft 365 user access controls - Design high-availability deployment, storage, and virtualization architecture - Implement backup and disaster recovery strategies - Maintain documentation: network diagrams, IP schema, firewall rules, asset inventory - Coordinate with vendors and ISPs for AMC, procurement, and troubleshooting - Support onboarding of new coworking tenants and enterprise clients Qualifications Required: - Bachelors or Masters degree in Computer Science, IT, Electronics, or related field - 3-5 years of experience in networking and infrastructure support - Strong troubleshooting and problem-solving skills - Experience in multi-tenant or enterprise network environments - Proactive communication and stakeholder management skills - Up-to-date with the latest hardware and software infrastructure trends If you join us at Wellwork Workspaces Pvt Ltd, you will work in a fast-growing, tech-driven coworking environment, gain exposure to enterprise-level networking challenges, have the opportunity to design scalable and high-availability architecture, and experience a collaborative and dynamic work culture. Interested candidates can share their resume at hr@wellwork.space. As an IT Support Engineer at Wellwork Workspaces Pvt Ltd, your role involves managing and supporting software, hardware, and multi-tenant networking infrastructure in a dynamic coworking environment. You will provide L1/L2 technical support for hardware, software, and network issues, troubleshoot various systems, and design and manage multi-tenant VLAN network architecture. Additionally, you will configure and maintain LAN/WAN, routers, switches, firewalls, and Wi-Fi access points, implement VPNs, and monitor infrastructure using tools like SolarWinds, PRTG, or Nagios. Key Responsibilities: - Provide L1/L2 technical support for hardware, software, and network issues - Troubleshoot Windows/Linux/Mac systems, printers, and enterprise applications - Design and manage multi-tenant VLAN network architecture - Configure and maintain LAN/WAN, routers, switches, firewalls, and Wi-Fi access points - Implement VPNs (site-to-site & client), port security, 802.1X authentication - Manage ISP coordination, dual WAN load balancing, and failover setup - Deploy controller-based Wi-Fi solutions and optimize network performance - Implement QoS policies for VoIP, CRM, ERP, and video conferencing - Support SD-WAN and hybrid cloud connectivity - Install and maintain structured cabling, patch panels, and rack infrastructure - Configure firewalls, IDS/IPS, endpoint protection, and ensure cybersecurity compliance - Manage Active Directory and Microsoft 365 user access controls - Design high-availability deployment, storage, and virtualization architecture - Implement backup and disaster recovery strategies - Maintain documentation: network diagrams, IP schema, firewall rules, asset inventory - Coordinate with vendors and ISPs for AMC, procurement, and troubleshooting - Support onboarding of new coworking tenants and enterprise clients Qualifications Required: - Bachelors or Masters degree in Computer Science, IT, Electronics, or related field - 3-5 years of experience in networking and infrastructure support - Strong troubleshooting and problem-solving skills - Experience in multi-tenant or enterprise network environments - Proactive communication and stakeholder management skills - Up-to-date with the latest hardware and software infrastructure trends If you join us at Wellwork Workspaces Pvt Ltd, you will work in a fast-growing, te