Implementation & customer success (Noida)

You are applying for the role of a senior Business Analyst - Implementation & Customer Success at Visdum, the world's leading SaaS Solution for Sales Compensation Management. As a part of the Visdum team, you will be responsible for managing the end-to-end implementation process and leading a team of Business Analysts. Your role will involve ensuring seamless onboarding, data integration, and customer adoption while focusing on automation, analytics, SQL, and compensation plan structures. Key Responsibilities: - **Implementation & Project Management:** - Oversee and drive the entire implementation process for new customers. - Work closely with customers to understand their sales compensation structures and business requirements. - Lead and manage a team of Business Analysts to ensure timely and accurate project execution. - Develop implementation timelines, track progress, and keep customers informed. Ensure Visdum is customized and configured as per customer needs. - **Data & Compensation Plan Configuration:** - Identify data requirements across customer departments and ensure smooth data integration. - Set up sales compensation plans in Visdum based on customer requirements. - Leverage tools like SQL, Postman, and BI tools to manage and manipulate customer data, ensuring accurate commission calculations. - **Customer Success & Training:** - Act as a key point of contact post-implementation to drive adoption and customer satisfaction. - Analyze user activity to drive feature and UX enhancements across the platform. - Conduct training sessions for customer administrators and payees on system usage. Provide ongoing support and best practices for effective commission management. - **Team Leadership & Process Improvement:** - Lead, mentor, and support a team of Business Analysts, ensuring quality deliverables. - Establish and improve internal processes for implementation and customer onboarding. - Collaborate with Product and Engineering teams to enhance system functionalities based on customer feedback. Qualifications Required: - Strong Mathematics and Analytical Skills. - Expert-level proficiency in SQL (perform SQL queries, stored procedures). - Advanced Excel skills (data modeling, pivot tables, formulas, automation). - 4+ years of experience in Implementation, Customer Success, or a similar role in SaaS space. - Experience managing and mentoring a team of Analysts. - Excellent communication and stakeholder management skills. - Experience working with tools like Jira, Confluence, MySQL Workbench, Figma, and Postman. - Working knowledge of Business applications like CRMs, Billing systems, SSO, Data Warehouses, and more. - Strong problem-solving skills with an ability to manage complex multi-phase implementation projects. - Bachelor's degree in a quantitative field (Mathematics, Engineering, Business, or related field). You are applying for the role of a senior Business Analyst - Implementation & Customer Success at Visdum, the world's leading SaaS Solution for Sales Compensation Management. As a part of the Visdum team, you will be responsible for managing the end-to-end implementation process and leading a team of Business Analysts. Your role will involve ensuring seamless onboarding, data integration, and customer adoption while focusing on automation, analytics, SQL, and compensation plan structures. Key Responsibilities: - **Implementation & Project Management:** - Oversee and drive the entire implementation process for new customers. - Work closely with customers to understand their sales compensation structures and business requirements. - Lead and manage a team of Business Analysts to ensure timely and accurate project execution. - Develop implementation timelines, track progress, and keep customers informed. Ensure Visdum is customized and configured as per customer needs. - **Data & Compensation Plan Configuration:** - Identify data requirements across customer departments and ensure smooth data integration. - Set up sales compensation plans in Visdum based on customer requirements. - Leverage tools like SQL, Postman, and BI tools to manage and manipulate customer data, ensuring accurate commission calculations. - **Customer Success & Training:** - Act as a key point of contact post-implementation to drive adoption and customer satisfaction. - Analyze user activity to drive feature and UX enhancements across the platform. - Conduct training sessions for customer administrators and payees on system usage. Provide ongoing support and best practices for effective commission management. - **Team Leadership & Process Improvement:** - Lead, mentor, and support a team of Business Analysts, ensuring quality deliverables. - Establish and improve internal processes for implementation and customer onboarding. - Collaborate with Product and Engineering teams to enhance system functionalities based on customer feedback. Qualifications Required: - Str