Head Production Support, DevOps, IT Risk & Compliance

You will be joining FatakPay Digital Private Ltd (FatakPay), a digital-only lending platform offering virtual credit facilities in a 100% digital and paperless manner. Your role as the Head of Production Support, DevOps, IT Risk & Compliance will involve ensuring the high availability, reliability, security, and compliance of all technology systems within a fast-paced fintech environment. Key Responsibilities: - Lead and manage end-to-end production support operations, ensuring system uptime, stability, and performance. - Define and implement incident management, problem management, and root cause analysis (RCA) processes. - Own and drive DevOps strategy, CI/CD pipelines, infrastructure automation, and release management. - Collaborate with engineering teams to improve deployment reliability, scalability, and system observability. - Establish and enforce SLAs, SLOs, and operational KPIs for production systems. - Oversee IT risk management, identifying, assessing, and mitigating technology and operational risks. - Ensure compliance with regulatory, security, and audit requirements relevant to fintech and financial services. - Work closely with internal and external auditors to support audits, assessments, and certifications. - Define and maintain policies, procedures, and controls for IT governance and compliance. - Lead business continuity planning (BCP) and disaster recovery (DR) strategies and drills. - Manage vendors, cloud service providers, and third-party risk assessments. - Mentor and lead cross-functional teams across production support, DevOps, and IT governance. - Drive continuous improvement initiatives to enhance system resilience, security, and operational efficiency. Required Qualifications & Skills: - Bachelors or Masters degree in Computer Science, Information Technology, or a related field. - 10+ years of overall experience in IT operations, production support, DevOps, or site reliability engineering. - Proven leadership experience managing large, cross-functional technical teams. - Strong understanding of DevOps practices, CI/CD pipelines, infrastructure as code, and cloud platforms. - Hands-on experience with cloud environments such as AWS, Azure, or Google Cloud. - Deep knowledge of monitoring, logging, alerting, and incident management tools and practices. - Strong understanding of IT risk management, security controls, and regulatory compliance frameworks. - Experience with audits, regulatory reporting, and compliance standards relevant to fintech/financial services. - Knowledge of business continuity, disaster recovery planning, and high-availability architectures. - Excellent stakeholder management, communication, and decision-making skills. - Ability to operate effectively in high-pressure, mission-critical environments. You will be joining FatakPay Digital Private Ltd (FatakPay), a digital-only lending platform offering virtual credit facilities in a 100% digital and paperless manner. Your role as the Head of Production Support, DevOps, IT Risk & Compliance will involve ensuring the high availability, reliability, security, and compliance of all technology systems within a fast-paced fintech environment. Key Responsibilities: - Lead and manage end-to-end production support operations, ensuring system uptime, stability, and performance. - Define and implement incident management, problem management, and root cause analysis (RCA) processes. - Own and drive DevOps strategy, CI/CD pipelines, infrastructure automation, and release management. - Collaborate with engineering teams to improve deployment reliability, scalability, and system observability. - Establish and enforce SLAs, SLOs, and operational KPIs for production systems. - Oversee IT risk management, identifying, assessing, and mitigating technology and operational risks. - Ensure compliance with regulatory, security, and audit requirements relevant to fintech and financial services. - Work closely with internal and external auditors to support audits, assessments, and certifications. - Define and maintain policies, procedures, and controls for IT governance and compliance. - Lead business continuity planning (BCP) and disaster recovery (DR) strategies and drills. - Manage vendors, cloud service providers, and third-party risk assessments. - Mentor and lead cross-functional teams across production support, DevOps, and IT governance. - Drive continuous improvement initiatives to enhance system resilience, security, and operational efficiency. Required Qualifications & Skills: - Bachelors or Masters degree in Computer Science, Information Technology, or a related field. - 10+ years of overall experience in IT operations, production support, DevOps, or site reliability engineering. - Proven leadership experience managing large, cross-functional technical teams. - Strong understanding of DevOps practices, CI/CD pipelines, infrastructure as code, and cloud platforms. - Hands-on experience with cloud environments such as AWS