HCLTech is Hiring for Fresher -US Healthcare AR Caller (Voice)@ Chennai

HCLTech is Hiring for Fresher -US Healthcare AR Caller (Voice)@ Chennai

Experience: Fresher

Shift: US Shift (Night Shift)

Location : Chennai

Education : B.Com, BBA,BSC,BCA,MBA, M.Com, BA, BBA,MA.

Job Description:

• Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
• Investigate and resolve issues with denied or underpaid claims.
• Maintain accurate records of all communications and transactions.
• Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
• Update account-wise customer interactions daily.
• Achieve critical performance targets.
• Ensure efficiency in line with performance targets and process guidelines.
• Identify problems and document business requirements using industry knowledge and tools.
• Follow client process workflows and HCL policy guidelines.

SKILLS AND COMPETENCIES

• Strong verbal and written communication skills
• Focus on delivering a positive customer experience
• Should possess active listening skills
• Good data entry & typing skills
• Ability to multitask.
• Ability to contribute to the process through improvement ideas.
• Analytical and problem-solving skills on the process.
• To use sound judgment and take decisions.

Interested candidates can share your profile to Yuvapriya.b@hcltech.com