GTM Operations Manager

As a Manager of Operations at AppZen, you will play a crucial role in driving cross-functional operations to enhance collaboration, systems, processes, metrics, and reporting. Your main responsibility will be to ensure operational efficiencies are achieved across the organization, aligning with AppZen's strategic goals. Reporting to the Director of Operations, you will oversee Sales, Marketing, Customer Success, and Business Operations in Pune with a team of matrix-managed reports. Your focus will be on driving operational excellence, implementing programs and processes, and ensuring smooth business functions. Responsibilities and Ownership: - Lead high-impact, cross-functional revenue programs to align HQ and regional teams around shared business outcomes. - Implement structured program management frameworks to keep teams accountable and moving forward. - Anticipate and address roadblocks, risks, and dependencies to ensure progress on critical initiatives. - Collaborate with HQ stakeholders for cohesive prioritization and strategic decision-making. - Serve as a liaison to HQ leadership, translating business priorities into operational plans. - Mentor and develop a high-performing team of RevOps professionals, focusing on adaptability and analytical excellence. - Continuously improve GTM systems and processes to enable scale and enhance collaboration. - Deliver timely insights through bespoke reporting and dashboards to support strategic decision-making. - Lead annual and quarterly planning cycles by driving data-informed modeling and target-setting discussions. Requirements: - Minimum 5 years of operations experience in similar roles. - Bachelors degree in computer science, engineering, or equivalent preferred. - Experience in project management, analytical problem-solving, and operational excellence. - Previous experience in fast-paced SaaS companies with global teams. - Strong organizational and problem-solving skills. - Demonstrated project management capability in a matrixed organization. Strategic Thinking: - Identify opportunities and solve complex problems. - Develop and implement successful operational strategies. Leadership and Communication: - Motivate and inspire teams. - Collaborate effectively with stakeholders at all levels. Results-Oriented: - Drive results and meet or exceed targets. - Focus on performance metrics and continuous improvement. Industry Knowledge: - Understanding of sales, marketing, customer success, and business operations functions. - Experience in SaaS technology companies. If you are a self-driven operations professional with a passion for driving business growth and operational excellence, we encourage you to join our team and contribute to our success. Please note that artificial intelligence tools may be used in parts of the hiring process, but final decisions are made by humans. As a Manager of Operations at AppZen, you will play a crucial role in driving cross-functional operations to enhance collaboration, systems, processes, metrics, and reporting. Your main responsibility will be to ensure operational efficiencies are achieved across the organization, aligning with AppZen's strategic goals. Reporting to the Director of Operations, you will oversee Sales, Marketing, Customer Success, and Business Operations in Pune with a team of matrix-managed reports. Your focus will be on driving operational excellence, implementing programs and processes, and ensuring smooth business functions. Responsibilities and Ownership: - Lead high-impact, cross-functional revenue programs to align HQ and regional teams around shared business outcomes. - Implement structured program management frameworks to keep teams accountable and moving forward. - Anticipate and address roadblocks, risks, and dependencies to ensure progress on critical initiatives. - Collaborate with HQ stakeholders for cohesive prioritization and strategic decision-making. - Serve as a liaison to HQ leadership, translating business priorities into operational plans. - Mentor and develop a high-performing team of RevOps professionals, focusing on adaptability and analytical excellence. - Continuously improve GTM systems and processes to enable scale and enhance collaboration. - Deliver timely insights through bespoke reporting and dashboards to support strategic decision-making. - Lead annual and quarterly planning cycles by driving data-informed modeling and target-setting discussions. Requirements: - Minimum 5 years of operations experience in similar roles. - Bachelors degree in computer science, engineering, or equivalent preferred. - Experience in project management, analytical problem-solving, and operational excellence. - Previous experience in fast-paced SaaS companies with global teams. - Strong organizational and problem-solving skills. - Demonstrated project management capability in a matrixed organization. Strategic Thinking: - Identify opportunities and solve complex problems. - Develop and im