Field Service Engineer

As a Service Engineer at Indrajaal Drone Defence India Pvt Ltd., your role is crucial in leading the deployment, configuration, and testing of Indrajaals anti-drone systems across operational sites. Your technical agility, customer-facing maturity, and troubleshooting abilities will be essential in maintaining and optimizing advanced systems in remote and high-stakes environments. Key Responsibilities: - Deploy and integrate drone system applications, sensor configurations, and software at client locations - Provide hands-on maintenance and technical support during and after deployment - Troubleshoot hardware and software issues onsite and remotely, coordinating with support teams - Interface with clients, partners, and internal teams to ensure deployment success and feedback integration - Participate in demonstrations, pilot projects, POCs, and field trials for new products and features - Develop and maintain deployment documentation, manuals, and post-installation reports - Support first-line defect rectification and empower users to maintain operational continuity Qualifications Required: - B.Tech in Electrical, Communication, Aerospace, Electronics, Mechatronics, or Computer Science Engineering - Approximately 45 years of experience in Field Service, including on-site installations, inspections, and system integrations - Proficiency in troubleshooting and identifying technical issues with hardware and software systems - Experience in providing technical support, including diagnosing and resolving complex system problems - Knowledge and practice in preventive maintenance to ensure system reliability and longevity - Excellent customer service skills with a commitment to ensuring client satisfaction and managing customer interactions effectively - Strong communication skills and the ability to operate independently in a remote setting - Willingness to travel extensively, including to remote and challenging environments Join Indrajaal to be part of a pioneering team dedicated to protecting national security and shaping the future of defence technology. As a Service Engineer at Indrajaal Drone Defence India Pvt Ltd., your role is crucial in leading the deployment, configuration, and testing of Indrajaals anti-drone systems across operational sites. Your technical agility, customer-facing maturity, and troubleshooting abilities will be essential in maintaining and optimizing advanced systems in remote and high-stakes environments. Key Responsibilities: - Deploy and integrate drone system applications, sensor configurations, and software at client locations - Provide hands-on maintenance and technical support during and after deployment - Troubleshoot hardware and software issues onsite and remotely, coordinating with support teams - Interface with clients, partners, and internal teams to ensure deployment success and feedback integration - Participate in demonstrations, pilot projects, POCs, and field trials for new products and features - Develop and maintain deployment documentation, manuals, and post-installation reports - Support first-line defect rectification and empower users to maintain operational continuity Qualifications Required: - B.Tech in Electrical, Communication, Aerospace, Electronics, Mechatronics, or Computer Science Engineering - Approximately 45 years of experience in Field Service, including on-site installations, inspections, and system integrations - Proficiency in troubleshooting and identifying technical issues with hardware and software systems - Experience in providing technical support, including diagnosing and resolving complex system problems - Knowledge and practice in preventive maintenance to ensure system reliability and longevity - Excellent customer service skills with a commitment to ensuring client satisfaction and managing customer interactions effectively - Strong communication skills and the ability to operate independently in a remote setting - Willingness to travel extensively, including to remote and challenging environments Join Indrajaal to be part of a pioneering team dedicated to protecting national security and shaping the future of defence technology.